Referrals Coordinator

About Us :

Established over 30 years ago, Medcan is a global leader in assessing clients overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:

Medcan is recruiting for a Referrals Coordinator to join its Client Care Centre. The ideal candidate is an organized and client-centric professional who possess excellent communication and client service skills and has an appreciation for detail. The role is primarily responsible for the processing of referrals and booking appointments.

The Goal:

• Deliver exceptional administrative back office support to clients and health care providers.

The Accountabilities:

• Coordinate follow up care from appointments

• Work with Physicians and Nurses in managing client care

• Respond to all communications including e-mails and phone calls in a timely manner

• Coordinate with other staff to ensure exceptional delivery of service

• Answer patient calls from assigned phone queues

• Perform other administrative functions including faxing, printing, scanning and mailing to patients and other health care providers and facilities

There is no face-to-face patient contact in this role; the primary interaction with patients is through the telephone or by e-mail. The role is well suited to candidates who have demonstrated the ability to thrive in a changing environment, have excellent organization skills, a strong attention to detail, an ability to prioritize and have experience working with multi-disciplinary teams.

The Requirements:

• Prior experience in an administrative or client service position

• Experience in a Medical Office position is an asset

• Medical Office Administration diploma is a plus

• Excellent written, verbal and electronic communication skills

• Proficient in Outlook

• Exceptional client service skills

• Sound knowledge of medical terminology

• Experience with Accuro EMR and Salesforce is a plus

The role reports to the Team Lead, Referrals and hybrid opportunity to work from home with some requirement to be in office as needed. Working Monday through Friday.

Our Benefits:

Medcans philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and cater

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.