Media Services Specialist (12-Month Contract)

Position Title: Media Services Specialist (12-Month Contract)

Salary Range: $62,859.73 - $77,347.09

Division: Digital and Innovation

Reports To: Manager, Digital Media Services

Location: Toronto, Yonge & Eglinton (Hybrid Work : 3 days in office)

TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.

A Culture of Inclusion and Belonging

We welcome the unique contribution that you will bring to TVO. We have a diverse workforce and are committed to building a culture within the workplace that brings out the best in everyone. As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments. These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success.

Who We Are

TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontarios curriculum.

TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors.

The Opportunity

This is a truly exciting time to be at TVO!

The Media Services Specialist will focus on Web Accessibility for Ontarians with Disabilities Act (AODA) quality control (QC) checks, projects to implement new platforms and/or improve workflows and content delivery to multiple platforms. This position also writes and troubleshoots HTML, PHP, CSS, JavaScript and XML, including writing and maintaining detailed procedures. The successful candidate will also provide training for other employees.

This position is a user of a wide range of software and hardware tools to provide ingest, video encoding, live web streaming, web video publishing, podcast publishing, editing services, deletes and monitoring for the editing system, and closed captioning services. The role will include various tasks based on demand to meet business objectives; as such you will be able to self-manage multiple priorities and multi task.

How you will make an impact

• Work with the Business Systems Owner to design, test and implement new technical workflows to be used by Media Services in the delivery of content to multiple-platforms
• Write and maintain detailed, accurate procedures and instructions to be referenced by Media Services Operators, Enterprise Media and Clients for new and evolving workflows
• Write and trouble shoot HTML, PHP, CSS, JavaScript and XML documents used for transferring, transforming, and displaying assets and metadata from TVOs databases on external content partner platforms
• Run manual and automated AODA checks on TVOs websites to ensure they are meeting the Web Content Accessibility Guidelines (WCAG)
• Be a key resource for TVO in regards to WCAG guidelines
• Report any issues with TVO websites in regards to AODA compliancy
• Provide training to employees and become super user of AODA compliance software used by TVO
• Consult with internal and external stakeholders, analyze problems, develop solutions and recommend methods to streamline business processes in collaboration with the Business System Owner
• Work on projects that help the department adapt to changes in the media environment and requests from content areas
• Act as backup to Business Systems Owner as technical liaison with internal clients and external partners or vendors to ensure delivery and operational support of TVO content to various delivery platforms
• Gather requirements from clients and work closely with Enterprise Software Services to effectively incorporate changing requirements for new content distribution initiatives
• Test, document, and implement new tools, systems, processes & procedures pertaining to the Media Services area in consultation with the Business Systems Owner and Manager of Digital Media Services
• Perform Media Services Operator or Lead Media Services Operator duties when needed
• May require working shifts, weekends, holidays and/or overtime
• Keep equipment and software in a state of suitable use and available at all times

What you will bring to TVO

• 2 year Multimedia Design and Development program, New Media program or equivalent
• 3 to 5 years of relevant experience
• Understanding of the Web Content Accessibility Guidelines (WCAG)
• Experience with AODA Compliance Monitoring Software
• XML, CSS, JavaScript, PHP and/or HTML
• Experience with video encoding, non-linear video editing, on-line video streaming and/or publishing, and Closed Captioning creation software
• Experience with the operation of routers & scopes
• DVD authoring experience is an asset
• Advanced trouble shooting skills
• Demonstrates TVOs values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect

TVO & YOU

We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each others through peer-to-peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.

We would be thrilled to have you join us. Were a tight-knit community - whether youre a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe youll even get to meet Polkaroo!

Come build with us.

Find and follow us on: LinkedIn (@tvontario), and X (@TVO).

We invite you to submit your application by March 17, 2025 at 5:00 p.m. Not sure you have everything were asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

To learn more about us and our culture, please visit us at https://tvo.me/work-with-us/ .

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo.org.