People & Culture Operations Specialist

The Team:

The People & Culture team plays an essential role in supporting our companys strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstars unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial goals. By helping Morningstar employees succeed we contribute to Morningstars success. The Role:

We believe that people are our most important asset. Our people—through their creativity, talent, and willingness to learn—are essential to the success of our company. As Operations Specialist, you will provide a great service experience to employees and managers needing assistance from People & Culture. You will also be partnering with People & Culture professionals on the regional and global team to support with their projects and day-to-day process tasks.

This position is based in our Toronto office. We are operating in a hybrid environment, where we are in office 3 days/week.

Job Responsibilities:

• Serve as the front-line support for People & Culture-related questions and inquiries from employees and managers.
• Provide accurate and timely responses within defined SLAs; Liaise with other People & Culture domain experts, business partners and Workday team as appropriate, to address more complex inquiries.
• Identify, implement, and continually improve the internal customer service processes, procedures, and infrastructure necessary to enable a global People & Culture “help desk” capability and deliver a first-class customer experience.
• Guide employees and managers through People & Culture processes; with a strong focus on the onboarding of new employees. As a central resource with a unique cross-team view of activities and repetitive work practices, continually scan for and surface inefficiencies and opportunities to streamline or transform processes and practices across the People & Culture function.
• Support with project execution in partnership with other People & Culture team members in areas such as analytics, process improvements, transformation, program enhancements or new program launches, organizational change, information management, HRIS, and communications.
• Proactively seek out opportunities to develop professionally and improve team/department effectiveness (i.e., do not wait to be invited)

Qualifications:

• A minimum of a bachelors degree, with a focus in Human Resources, or its equivalent.
• 1-2 years of professional experience and a proven track record in People & Culture or in a service, project management, or analytic function.
• Desire to learn about the People & Culture function and the domains within.
• Proven ability to learn quickly, behave professionally, and proactively take responsibility.
• Ability to work collaboratively or on an independent basis.
• Demonstration of a high level of discretion and candor relating to sensitive or confidential information.
• Strong analytical skills and the ability to solve problems on a strategic level.
• Excellent communication skills and high emotional intelligence.

Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. Weve found that were at our best when were purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, youll have tools and resources to engage meaningfully with your global colleagues.