Proficiency Testing Client Coordinator, IQMH

Proficiency Testing Client Coordinator, IQMH

Req #231 Health Standards Organization, Toronto, Ontario, Canada Job Description Posted Tuesday, January 28, 2025, 11:00 PM Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm.

Proficiency Testing Client Coordinator, IQMH

Terms: Full-time, Permanent

Starting Salary: Commensurate with Experience

Location: Toronto (Hybrid - 2-3 days per week onsite)

ABOUT THE ROLE:

The Proficiency Testing Client Coordinator, IQMH is a vital member of HSOs IQMH Proficiency Testing team, serving as the primary point of contact for client support. The incumbent will ensure a seamless experience for clients by addressing inquiries and guiding them through processes. This role also provides crucial administrative support to keep the team organized, meet strict deadlines, and maintain easy access to critical information.

As the go-to person for client support, and providing administrative support to the PT Team, you will excel at multitasking, managing various responsibilities simultaneously, and improving processes to enhance client satisfaction and team efficiency.

Main Responsibilities:

• Serve as the primary point of contact for the Proficiency Testing process, including onboarding new clients, processing orders, and providing ongoing support by addressing inquiries. You are the go-to person.
• Support Scientific Committee activities by maintaining up-to-date membership logs and documentation, coordinating travel, processing expenses, and answering questions.
• Prepare for internal meetings by creating briefing materials, agendas, and minutes, and ensuring follow-up on action items.
• Coordinate and organize all aspects of onsite meetings, including catering, to facilitate a seamless experience for guests.
• Assist the Proficiency Testing team with administrative tasks, including office coordination, credit card processing, maintenance of subcontractor logs, and document management.
• Order office and kitchen supplies, as well as materials needed for the proficiency testing program.
• Contribute to improvement projects by completing assigned tasks as needed.

Must Have Qualifications:

• College diploma in a specialized field.
• 3+ years of progressive and varied experience in client services and administration (ideally within the field of healthcare/medical laboratories).
• Knowledge of the healthcare/medical laboratories environment.
• Outstanding interpersonal skills. This is key. Youll be interacting daily with our clients and with our valued Scientific Committees.
• Strong verbal and written communication skills.
• Demonstrated adeptness in a fast-paced environment, comfortable in using Microsoft applications and digital technology.
• Demonstrated problem-solving skills to identify root causes of challenges and assist in developing effective solutions in a team-oriented environment.
• Record of accelerated learning and taking on increasingly responsible roles.
• Are enthusiastic and passionate! We have an ambitious mission, and it will be our collective energy that will get us there.

Desired Qualifications:

• Experience in a Medical Lab Assistant role or working in a medical office environment
• Have experience with process improvement.
• Bilingual in French and English.
• Experience working with people via distance.
• Technical knowledge of SmartSheet and/or DocuSign.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

• Complete our orientation program with other new hires employees to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer To You:

• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Lets follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Regions Top Employers in 2022, 2023 and 2024.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org. For any queries related to recruitment please email at recruitment@healthstandards.org.

Job Details

Job Family HSO Pay Type Salary Health Standards Organization, Toronto, Ontario, Canada