Clerical Support Associate - OP Mental Health

Position Profile: Humber River Health. Lighting New Ways In Healthcare. Since opening our doors in 2015 as North Americas first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queens University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy. At Humber River Health, were not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care! We currently have an exciting opportunity for a Clerical Support Associate to join our Mental Health and Addictions team.

Employment Status: Duration (if contract): If the posting is not for a contract, please ensure the field is deleted from the posting. Hours of Work: 8 hour shift on weekdays (subject to change) Location: Humber River Health, Wilson Site Labour Group: NowU or Teamsters Reporting Relationship: Manager, Mental health Hourly Rate: $29.966 - $31.016

Position Responsibilities:

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Responsible for internal/external customer service including scheduling appointments, updating/creation of schedules in CWS, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
• Provides clerical support for program duties such as, room bookings, development of agenda/minutes for meetings, faxing/filing, stocking/ordering of supplies, OTN etc.
• Communicates with other departments and service areas

Qualifications:

• High school graduate or equivalent.
• Completion of a Community College Medical Secretary Diploma an asset.
• Completion of a medical terminology course preferred.
• Minimum 1 year full time equivalent recent clerical experience required, preferably in a mental health care setting.
• Good keyboarding skills, with minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Technology literacy and usage skills preferred. Such as: video conferencing using MS Teams, OTN etc, and ability to use mobile technologies such as smartphones and tablets to connect patients to care.
• Strong interpersonal skills, both oral and written
• MEDITECH computer experience an asset
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload.
• Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
• Ability to work independently with minimal supervision in a team environment
• Knowledge of a second language an asset
• Demonstrated customer service skills.
• Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.
• Excellent attendance and discipline free record required.

Why choose Humber River Health? At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Torontos Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect. Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ. Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.