Receptionist/Clinic Flow Coordinator

About Us :

Established over 30 years ago, Medcan is a global leader in assessing clients overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Opportunity

Medcan is recruiting for a full-time or part-time Receptionist/Clinic Flow Coordinator for our Muskoka Clinic in Port Carling! The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service, and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of patients through our Year-Round Care clinic as well as coordinating with other clinic staff to ensure exceptional delivery of service.

Depending on availability, this is a full-time or part-time position on a 3-month contract scheduled to support the Muskoka clinic during regular clinic hours Thursday - Monday.

The contract will ideally run from April 29 to September 1 to accommodate training shifts.

What Youll Do:

• Welcoming and greeting clients, guiding clients throughout their visit, and checking clients in and out of their appointments.

• Processing payments for appointments and products.

• Coordinate with staff to ensure the clients visit is productive and effective with exceptional service delivery.

• Ensure clients receive maximum value time during their visit.

• Providing exemplary and engaging customer service.

• Interact with Clients by using discretion, professionalism, and accuracy.

• Escorting patients to and from treatment rooms and waiting areas.

• Making reminder appointment calls to clients.

• Providing Coffee and Beverages to Clients in the lounge.

• Constantly maintaining the lounge and attending to clients.

• Managing wait times with clients, and updating them with accurate information regarding their appointments.

• Open and close procedures including next-day preparation.

• Responding to all client issues and inquiries.

• Foster client/clinic loyalty by creating memorable experiences.

• Problem-solving in a fast-paced environment.

• Ensure compliance with all service metrics.

• Respond to client issues and inquiries.

• Administrative and Physician Support as needed

What Youll Need:

• Prior experience in a similar role.

• Four-star hotel or luxury spa experience is an asset.

• Healthcare experience is an asset.

• Education in health or a related discipline is an asset.

• Strong organizational and time management skills.

• Excellent verbal and written communication skills.

• Intermediate level skills in MS Office.

• Exceptional customer service skills.

• Ability to multitask.

• Ability to work well in a team environment.

• Ability to foster relationships with other teams and practitioners.

Our Benefits:

Medcans philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canadas Best Managed Companies!

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.