Position 226-06

About Citco:

The market leader. The premier provider. The best in the business. At Citco, weve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that well only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citcos core business, and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

Supporting Reconciliations

• Collectively, the Reconciliation Support Team is responsible for ensuring that data/file/ statements delivery is established and is flowing as expected when new interfaces are implemented or new clients go live.
• Work collaboratively with the Strategic Reconciliation Team to establish expected delivery dates and effectively manage expectations with internal operations staff.
• Serve as an Interface Solutions escalation point for all internal and external clients
• Escalation point for all reconciliation issues where data content discrepancies are encountered; assist when external interaction is necessary
• Ensure team deliverables meet necessary quality criteria and internal operations SLAs
• Assist staff with their daily work as need arises
• Act as liaison between the client/counterparties/other Citco offices
• Manage relationship with Integration and operations teams to coordinate client on-boarding projects in line with our standard operating model

Working with Counterparties

• Drive the Team Leads in pushing improvements in broker data feeds including timing improvements.
• Assist Team Leads in identifying and improving relationships and coordinating monthly meetings with key contacts at brokers/counterparties
• Assist Team Leads in maintaining documentation on what is learned from the brokers in terms of their platforms, the best files per instrument type, and key contacts at the brokers

Tools

• Participate in POCs to evaluate improvements to reconciliation tools.

Management

• Participate in the fiscal year end audit process and provide information to internal and external auditors, or other Citco office, in adherence to CFS audit standards.
• Review procedures and recommend solutions in order to improve efficiencies
• Work with internal and external teams to identify and implement process improvement
• Monitor team performance; proactively and reactively ensure sufficient resources are available to meet deliverables
• Ensure implementation of available controls to achieve efficiencies and drive process improvements
• Work with Team Leaders to ensure structured approach is followed for planning personal and team workload distribution
• Proactively keep Senior Management abreast of all material issues affecting the processing of deliverables
• Review the key strengths and skill gaps assessment of the current staff to ensure that Team Leaders are managing and tracking training needs
• Take ownership of ad hoc reporting and operations metric requests from management
• Identify the need for, initiating and management of P1 P2 calls, ensuring standard procedures are followed
• Prepare and conduct staff reviews as well as manage staff progression
• Manage staff time tracking and absence records in the respective admin tools
• Manage the timely collection of performance metrics for MIR/KPI reporting for presentation in a standard format for management
• Track progress towards goals and KPIs, motivate and support team efforts to achieve goals, take remediation action where issues and trends present themselves
• Lead by example, be a good role model and positively influence the team to achieve a high quality standard of work
• Promote an environment in the team that encourages proactive resolution through seeking root cause analysis
• Actively build and forge strong relationships with internal and external customer and serve as a positive ambassador for the team, through being someone who can:
• Effectively project manage and manage the team to dates
• Effectively manage escalations to resolution
• Dissipate confusion and forge clarity
• Exhibit a can do, positive attitude
• Hold a comprehensive understanding of and be able to speak to the complete Interface Solutions offering

#INDICIT

About You:

• Degree qualified in an IT/Business related discipline - Bachelors Degree in accounting, finance, economics, computer science, or relevant field.
• 5+ years in Financial Services with an exposure to Operations processing
• Strong understanding of financial products and strategies that a hedge fund might use. Financial product knowledge includes Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.
• Ability to explain technical concepts to users in terms that can be easily understood
• Experience working with data files is a must
• General knowledge of databases or experience using SQL Server (T-SQL) and/or Oracle is required
• Hedge fund operations experience, preferably with cash, notional and OTE reconciliation experience
• Strong written and verbal communication skills, including confidence in managing upward/downward communication channels
• Experience managing and motivating a team, preferably in a virtual team setting
• Experience taking ownership of visible client issues and the ability to manage sensitive client escalations effectively
• Able to recognize when to escalate issues and keep senior management and other stakeholders informed

Key Competencies:

• Business and commercial acumen: Use general knowledge of the overall CFS operational environment, how different functions interact, client business requirements, financial instruments and relevant CFS systems to generate innovative ideas in order to improve performance
• Quality and risk management: Diligently implement CFS processes with team to ensure compliance and reduce risk; communicate high quality standards; seek opportunities to implement efficiencies
• Client relationship management: Place a high priority on client service and satisfaction; understand client deliverables; use appropriate interpersonal skills and technical ability to build positive client relationships demonstrating credibility and value of CFS services
• Coaching and developing others: Collaboratively provide timely guidance and feedback to motivate and help others strengthen specific knowledge and skill areas needed to accomplish work/performance goals
• Drive for results: Regularly reflect on their own and team performance; take pride in personal and CFS success; create and take advantage of learning opportunities; use newly gained knowledge and skills on the job and continues learning through their application

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Citco is an Equal Opportunity Employer. It is our policy to make all employment and personnel decisions without discriminating on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status .

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

#INDICT