Future Hiring- Bilingual (English/French) Customer Service

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

American Express invites you to share your resume for future Customer Service Opportunities

How will you make an impact in this role?

• Deliver extraordinary customer care and value to Card Members in a fast paced, highly regulated environment
• Handle complex customer queries end-to-end, taking ownership and resolving concerns on First Contact
• Ask probing questions to build rapport, understand the customer profile and make tailored recommendations to increase customer loyalty
• Synthesize information from multiple systems to create the best possible outcomes for our customers

Minimum Qualifications

• You have exceptional communication skills in English and French
• Youre empathetic, persistent, and engaging
• You love problem-solving and are self-driven to make things happen
• Youre flexible and able to work during operating hours including at least one-day on the weekend
• Quick navigation ability, web-savvy, basic troubleshooting knowledge and ability to multi-task and toggle between screens/ tools

About Us:

• We hold a strong focus on diversity and inclusion initiatives
• We encourage career development through mentorship
• Flexibility and willingness to work in a shift environment. We promote a work-life balance (shift changes occur 1-2 times per year)
• Monthly performance incentive
• Were open from 7 a.m. to midnight Monday to Sunday EST. Shifts are expected to range between these hours
• This is an office-based position. Colleagues will work a hybrid model mix of virtual and in-office days. (3 days in office subject to change)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that persons age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.