Service Administrator
Company: Finning Canada Worker Type: Temporary (Fixed Term) Position Overview: We are looking for client focused administrator, who understand the financial impacts of billing, repair, and service work processes. As a Service Administrator, you will be responsible for the intake of services requests, creation & distribution of Maintenance Work Orders, job binders, system updates & document control. You will also be tasked with job package preparation, time management and entry (as it applies to Collective Bargaining Agreements), billing & customer invoice submission. We look forward to you joining our team! Job Description:
- Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote), clarity on billing requirements & structure, and receives customer sign off on estimate & quote.
- Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately.
- Provide updates during Service Work in Progress Meetings to achieve real time accuracy.
- Consolidate customer information containing all pertinent inspections, photos, and reports. Submit package for review and presentation to customer for approval.
- Complete final invoices.
- Review and process service personnel timecards for accuracy, document for customer billing.
- Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset.
- Experience with Document Control processes (history and audit trail) would be beneficial.
- 2 - 3 years administrative experience in a similar environment (Service/Dealership).
- Experience with progress billing; understanding the financial impacts of billing, repair, and service work processes.
- Proficient with a variety of software including MS Office Suite.
- Strong communication skills, both verbal & written.
- Knowledge of Collective Bargaining Agreements as it pertains to time entry/management.
- Attention to detail, able to juggle multiple competing priorities.
- Based out of our Fort McMurray Town Shop location.
- 7 x 7, rotational (day) shift.
- Temporary, full-time role (12-month contract).
- Training opportunities provided.
Information :
- Company : Finning International Inc.
- Position : Service Administrator
- Location : Edmonton, AB
- Country : CA
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Post Date : 2025-03-15 | Expired Date : 2025-04-14