hotel night auditor

• Work Term: Permanent
• Work Language: English
• Hours: 16 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• or equivalent experience
• Work setting
• Hospitality industry
• Hotel, motel, resort
• Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Computer and technology knowledge
• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera
• Security and safety
• Bondable
• Transportation/travel information
• Own transportation
• Own vehicle
• Public transportation is available
• Work conditions and physical capabilities
• Attention to detail
• Standing for extended periods
• Work under pressure
• Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
• Screening questions
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Other benefits
• Free parking available

Information :

• Company : Holiday Inn Express & Suites Barrie
• Position : hotel night auditor
• Location : Barrie, ON
• Country : CA