Cash Associate

At Kotn, were reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

Kotn is looking for a Cashier to provide exceptional customer service while ensuring seamless and efficient transaction processes. As an essential part of the Retail Team, you will work to create a welcoming and engaging shopping experience for all customers. This is an exciting opportunity, integral to the growth and success of Kotns Retail Business Vertical.

What youll be working on:

Customer Service Excellence & Brand Experience (40%)

• Greet and engage customers in a friendly and professional manner, reflecting Kotns values.
• Ensure every customer interaction aligns with Kotn Experience Standards, executing the 5 steps: Greet, Identify, Supply, Provide, and Conclude.
• Educate customers on Kotns brand story, values, and sustainability practices to enhance their experience.
• Handle customer inquiries and problem-solve customer service opportunities, demonstrating a solution-oriented mindset.
• Own the store phone and email, ensuring prompt responses to customer inquiries.

Transaction Management & Loss Prevention (30%)

• Handle cash, card, and digital payments accurately, completing transactions efficiently while enforcing best practices for loss prevention at the cash desk.
• Balance the cash register at the end of each shift, addressing discrepancies promptly.
• Maintain a clean and organized checkout area, including managing packaging supplies.

Store Operations Support & Sales Adaptability (30%)

• Drive customer opt-in rates by effectively capturing customer information as a key performance indicator (KPI).
• Assist with inventory management by tagging, restocking, and organizing products.
• Collaborate with the retail team to meet sales and customer service goals.
• Be flexible and adaptable to be zoned as a sales associate during non-peak times and actively engage in selling beyond the cash desk.
• Share customer feedback with the team to enhance the in-store experience.

What youll bring:

Customer-Centric Approach

A natural ability to connect with customers and create positive experiences.

Strong ability to educate and engage customers through brand storytelling.

Attention to Detail

Accuracy and efficiency in handling transactions and balancing cash.

Commitment to maintaining loss prevention standards at the cash desk.

Strong Communication Skills

Confidently address customer inquiries and collaborate with the retail team.

Proactively resolve customer service challenges with a solution-oriented mindset.

Adaptability & Flexibility

Thrive in a fast-paced retail environment and adjust to changing priorities seamlessly.

Comfortable transitioning into a sales role during non-peak hours to drive revenue.

Additional Requirements:

Previous experience in retail or customer service is an asset.

Basic math skills and proficiency with point-of-sale (POS) systems.

Ability to stand for extended periods and lift light merchandise as needed.

Availability on weekends (Fri-Sun), holidays, and during special activations.

Equal Employment Opportunity:

KOTN Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute to our mission.

Accommodation:

KOTN Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and ensuring equal access to employment opportunities. If you require accommodation during the application or interview process, please notify the hiring manager of the role.

Information :

• Company : Kotn
• Position : Cash Associate
• Location : Toronto, ON
• Country : CA