Service Support Assistant

We have a fantastic full-time opportunity in Central Operations for a Service Support Assistant to help support the team by providing a variety of duties. You will be trained on branch systems, triage process workflow, and understanding of insurance principles, products, and terminology. In this critical role you will be responsible for the initial organization and timely distribution of incoming tasks & data entry type work. You will play an important role within our branch while directly impacting our customers experience. Role - Hybrid What Youll Do:

• Work within many systems completing incoming tasks from brokers & affiliated partners from across Canada
• Understand what the brokers are asking & triage tasks according to guidelines & procedures
• Complete simple tasks as per brokers request
• Answer live calls via a triage queue from brokers and assist with their requests
• Reach out to the underwriting teams & brokers when additional information is required
• Have a clear understanding of how the triage queues work & continue to move from queue to queue working on the oldest incoming tasks
• Understand the impact on completing tasks within service standards

What Youll Bring:

• Post-secondary or equivalent experience required
• Completion or working towards a related educational, diploma/degree/accreditation
• 2 plus years of related experience in administrative and or support function
• Insurance background would be ideal
• Able to work within a fast-paced environment, and work well under pressure
• Mindful of making deadlines, results-oriented
• Ability to multitask
• Quick study/learning curve
• Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy & speed
• Excellent technical aptitude with web based and in-house systems and databases, good working knowledge of Microsoft office suite
• Strong attention to detail, accuracy is a critical component for success in this role
• Superior organization, time-management, and the ability to adapt in a dynamic priority changing environment
• Strong ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities
• Need to be confident and comfortable to manage healthy level of autonomy
• Vested interest in learning and building career in the general insurance space
• Effective in a culture of teamwork, collaboration, and accountability; a person who encourages cooperation across the organization
• Bilingualism (English & French) an asset

What youll get

• The salary band for this position ranges from $79,500 to $147,700. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• Well support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees physical and mental health.
• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Information :

• Company : Aviva
• Position : Service Support Assistant
• Location : Hybrid work in Markham, ON
• Country : CA