Service Support Advisor

Company: Finning Canada Worker Type: Permanent Position Overview: The Service Support Advisor plays a crucial role in the Customer Support Operations team. Responsible for delivering exceptional service to both internal and external customers, this position coordinates the execution and administration of Maintenance Customer Orders (MCOs). Reporting to the Customer Service Manager, the Service Support Advisor manages the customer experience for MCOs. Key responsibilities include reviewing MCO documentation, opening work orders, providing repair estimates, obtaining purchase orders, and promptly addressing inquiries. We look forward to you joining our team! Job Description:

• Communicate with internal/external stakeholders on key daily activities in support of their operational requirements.
• Investigate and respond to all incoming service, warranty, customer, and production inquiries in a timely and professional manner.
• Regular follow-up and communication on status of jobs to ensure velocity through the rebuild and/or service processes.
• Estimate and quote repairs.
• Obtain Purchase Orders (POs).
• Facilitate and/or participate in meetings with internal and external stakeholders.

Qualifications:

• 2+ years of experience in technical service, parts, warranty or repair from a dealership or similar industry is an asset.
• Demonstrated mechanical aptitude, project management and prior customer service experience.
• High proficiency in Microsoft applications, specifically Outlook, Excel and Word.
• Experience with salesforce is an asset.

Note:

• This position is based out of our Mildred Lake location.
• Permanent, full-time role.
• 7x7, rotational shift.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Employee Share Purchase program with matching contributions.
• RRSP and TFSA options through Sunlife.
• Paid vacation with an increasing allowance based on years of service.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Information :

• Company : Finning International Inc.
• Position : Service Support Advisor
• Location : Fort McMurray, AB
• Country : CA