Service Representative (2 positions)

Position Information Position Title Service Representative (2 positions) Department/Unit Registrars Office Location Halifax, Nova Scotia, Canada Posting Number S059-25 Employee Group NSGEU Local 77 Position Type Term Duration of Contract (if applicable) 1 year Employment Type Full Time Full-time Equivalency (FTE) 1.0 Salary $28.14 - $35.62 per hour ($47,554 - $60,203 per annum, 32.5 hours per week) Classification C7 Provisional Statement This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role. About Dalhousie University Dalhousie University is Atlantic Canadas leading research-intensive university and a driver of the regions intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018. Job Summary The Registrars Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Manager, Service Experience, the Service Representative acts as the first point of contact for students at the Registrars Office. Provide exceptional service to prospective and current students, members of the university community, and the public. Key Responsibilities

• Assist and advise clients in person, via email, phone and chat on a wide range of university and academic regulations, policies, procedures, deadlines, fees, student aid programs etc.; screen, assess and respond to inquiries, complaints, concerns, etc.
• Process and upload digital transcripts, and other documentation to the MyCreds network and process paper transcript requests.
• Collect fees and process Registrars Office deposits, ensuring accuracy of the amount received.
• Support students with registration policies, procedures and deadlines and register students after online eligibility ends.
• Guide students on the self-serve tools available to them in Dal Online.

Note Due to operational requirements, the successful applicant is required to work in-person on campus. Required Qualifications

• Business/Office Administration diploma, with minimum three to five years related experience (or equivalent combination of training and experience).
• Proficient communication, interpersonal, organization, and time management skills.
• Demonstrated analytical skills, with attention to detail and accuracy.
• Proven ability to author clear, organized documentation.

Assets

• Undergraduate degree.
• Experience within a Registrars Office.
• Knowledge of Ellucian Banner system.
• Knowledge of Slate and/or MyCreds.

Job Competencies The successful candidate is expected to demonstrate proficiency in Dalhousies core competencies (https://www.dal.ca/dept/leaders.html), in particular:

• Self-Awareness & Professionalism
• Respect & Inclusion
• Knowledge & Thinking Skills
• Communication
• Service

Additional Information Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program. Application Consideration Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit. We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources. Diversity Statement Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mikmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQ+ communities, and all candidates who would contribute to the diversity of our community. For more information, please visit www.dal.ca/hiringfordiversity. Posting Detail Information Number of Vacancies 2 Open Date 03/25/2025 Close Date 04/01/2025 Open Until Filled No Special Instructions to Applicant Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/18440

Information :

• Company : Dalhousie University
• Position : Service Representative (2 positions)
• Location : Halifax, NS
• Country : CA