Service Enhancement Coordinator

Job Information Job Requisition ID: 68893 Ministry: Public Service Commission Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Temporary Salaried (1 year) Scope: Open Competition Closing Date: March 31, 2025 Classification: Program Services 2E Salary: $2,415.50 to $3,168.57 bi-weekly ($63,045 - $82,700/year)

The Public Service Commission (PSC) ensures Alberta has a professional, non-partisan and diverse public service that proudly serves Albertans. The expertise and talent that PSC staff bring to their work is critical to our overall success, as our Ministry is responsible for delivering HR services in all HR functional areas, internal communications, and employee engagement to the Government of Alberta.

The Service Enhancement (SE) team is a passionate group of innovative process improvement and project specialists within the Talent Acquisition, Compensation and Classification Services (TACCS) branch who drive transformational change and continuous improvement in Talent Acquisition Services through creative-thinking and problem-solving, coupled with precision execution and performance measurement. The team leads end-to-end operational change together in a collaborative, cross-functional environment and continually develops and executes on a service enhancement roadmap to ensure Talent Acquisition Services drives value to our clients across the Government of Alberta (GoA) today and into the future.

Are you looking for a role with a diversity of projects and the opportunity to influence positive change? Were looking for a creative problem solver to join our team and support a variety of exciting and influential talent acquisition projects in the Government of Alberta. If youre a self-starter who enjoys collaborating with others, this role might be for you. Your ability to organize tasks, manage schedules, and communicate with others as you support data analysis and coordinate project work, will be an asset as the Service Enhancement Coordinator.

Reporting to the Service Enhancement Team Lead, the Service Enhancement Coordinator supports the design and delivery of talent acquisition project work. This includes ongoing improvement of internal processes and practices as well as ad-hoc projects supporting the unique needs of client groups across the Government of Alberta.

The Coordinator is the first contact for reporting needs within the Talent Acquisition Services branch and for external stakeholders requesting data from the branch. The role aids with research on projects and initiatives as identified by the Service Enhancement Team. It also supports the coordination and facilitation of talent acquisition related training to hiring managers and talent acquisition staff.

The role supports consultants in the creation and delivery of presentations and other communications to clients and other stakeholders. The Service Enhancement Coordinator will be assigned individual tasks such as preparing and analyzing data and drafting documents, reports, and other communications for internal and external stakeholders.

Please

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Systems Thinking: Consider and address how Talent Acquisition processes might impact other processes or initiatives within the department or broader Government of Alberta.

Creative Problem Solving: Effectively communicate data, concepts, and processes to stakeholder by developing reports, presentations, written documents, and other solutions.

Agility: Manage individual tasks and scheduling within the context of broader project timelines while remaining responsive to changing demands and timelines, adjusting workflows as required.

Developing Networks: This role will work on projects that impact multiple stakeholder areas such as Human Resources teams and client business areas. Stakeholder engagement across these parties is required with maintenance of relationships across these units being vital to the ongoing success of the Service Enhancement Unit.

Building Collaborative Environments: Facilitate discussion on varying talent acquisition related subject matter and ensure all stakeholders collaborate and provide input. Likewise, the Coordinator must be able to communicate Talent Acquisitions objectives, needs, and perspectives in a manner that avoids conflict and encourages collaboration with stakeholders.

Requirement: University graduation in a related field; no experience required; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:  1 year of education for 1 year of experience; or  1 year of experience for 1 year of education.

• Project coordination or project management.
• Process review and improvement.
• Experience in recruitment and talent acquisition.
• Demonstrated problem solving and ability to identify and fix invalid data.
• Drafting documents such as process maps, business reports, proposals, and research papers.
• Using tools such as Excel, Power BI, SharePoint, and enterprise systems to collect, prepare, and analyze data.
• Determining the ideal delivery format for information based on available resources and use-cases (e.g., email summary, written document, PowerPoint presentation, graphs, visuals, etc.).

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

Final Candidates will be required to complete data and presentation task prior to the interview.

This competition is being used to fill more than one vacancy and future opportunities at the same or lower classification level.

Hours of Work: 7.25 hours per day/36.25 hours per week - Monday to Friday, 8:15 am to 4:30 pm.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service -
• Public Service Pension Plan (PSPP) -
• Alberta Public Service Benefit Information -
• Professional learning and development -
• Research Alberta Public Service Careers tool -
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.

How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Cindy Zaiffdeen at cindy.v.zaiffdeen@gov.ab.ca.

Information :

• Company : Government of Alberta
• Position : Service Enhancement Coordinator
• Location : Edmonton, AB
• Country : CA