Program Director

About Us:

Were a growing Brazilian Jiu-Jitsu academy in Toronto with over a year of strong community presence. Backed by a globally respected franchise, we offer high-level instruction in a professional, family-friendly environment. Our mission is to help students thrive both on and off the mats.

Position Overview:

As the Sales & Enrolment Coordinator, you will be the first point of contact for prospective students. Your main goal is to guide leads through our proven sales process — from initial inquiry to scheduled intro class to full enrollment. Youll be responsible for creating a warm, welcoming first impression while also driving membership growth through consistent and effective follow-up. This is a part-time, evening role (5-8 PM), perfect for someone with a sales or customer service background who thrives in a fast-paced, community-focused environment.

Key Responsibilities:

• Promptly respond to inbound leads via phone, email, text, and social media
• Schedule and confirm intro classes and follow up with no-shows
• Present membership programs confidently and close enrollments
• Maintain accurate lead and student info in the CRM and billing systems
• Greet walk-ins, answer phones, and manage front desk check-ins
• Support intro class preparation (attendance cards, reminders, materials)
• Assist with basic pro shop sales and student transactions
• Help reduce cancellations by engaging with at-risk students
• Contribute to retention strategies by assisting with follow-up campaigns and student communication

Requirements:

• 1-3 years of experience in sales, customer service, or front desk roles
• Strong communication skills and the ability to connect with people
• Organized, detail-oriented, and able to manage multiple leads and tasks at once
• Comfortable using CRM or appointment scheduling tools
• Positive attitude, team player, and goal-oriented mindset
• Availability from 5-8 PM on weekdays
• Bonus: Familiarity with Brazilian Jiu-Jitsu or martial arts culture

Perks:

• Commission/bonuses based on enrolments
• Free or discounted gym membership
• Work in a positive, community-driven environment
• Opportunities for growth within the academy and franchise system
• Involvement in special events and student programs

How to Apply:

Send your resume and a short message (or video intro) to [Insert Contact Email]. Tell us why youd be a great fit — and show us you know how to make a strong first impression!

Job Types: Part-time, Internship / Co-opContract length: 12 months

Pay: From $18.00 per hour

Expected hours: 15 per week

Work Location: Hybrid remote in North York, ON

Information :

• Company : Gracie Barra Toronto East
• Position : Program Director
• Location : Hybrid work in North York, ON
• Country : CA