Knowledge Management Specialist

Niveau de rémunération : Niveau 6 Description du poste : Who We Are: We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement. Workplace Arrangements: This role will follow a fully remote schedule. Applicants for this role can expect to work from home 5 days a week. Occasional overnight travel to our Ottawa Home Office can be expected 3-5 times annually. What Giant Tiger Brings;

• Work Your Way! Hybrid work arrangement
• Store Discount
• LinkedIn Learning Subscription
• Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service cafeteria

About This Role: This is a 14 month contract. Leads the development, governance, and optimization of HRSS knowledge, content, and processes to enable self-service, ensure compliance, and support continuous improvement through technology and standardization. What Youll be Doing:

• Knowledge Plan & Governance - Develop and implement a structured HRSS Knowledge Management plan in support of the HRSS strategy, ensuring compliance and quality standards.
• Internal HRSS Content Management & Centralization - Lead the HRSS team through the consolidation of HR knowledge into a single SharePoint site, ensuring all content adheres to the standardized format/processes.
• Workday Help Content Management & Optimization - Standup Workday Help, ensuring a comprehensive and consistent library of knowledge articles, FAQs, and SOPs is readily available, ensuring alignment with HR policy owners.
• Process Mapping & Standardization - Lead process mapping initiatives for the HRSS team to document, refine, and optimize workflows, ensuring clarity, efficiency, and compliance.
• HRSS Knowledge Base & Self-Service Enablement - Develop and optimize an internal HRSS knowledge base, leveraging analytics to enhance self-service tools and accessibility.
• Governance & Continuous Improvement - Establish audit processes and KPIs to monitor knowledge effectiveness, content engagement, and self-service adoption.
• Technology & Innovation - Identify and implement AI, automation, and chatbot solutions to enhance HRSS knowledge management and streamline processes.

What Youll Bring:

• 3-5 years of experience in HR knowledge management, content strategy, or HRSS operations.
• Experience in process mapping, documentation, and knowledge governance.
• Strong understanding of HR policies, processes, and compliance requirements.
• Experience with content management, knowledge audits, and governance frameworks.
• Strong written and verbal communication skills.
• Ability to simplify complex HR information into user-friendly content.
• Excellent project management and problem-solving abilities.

Assets You May Have:

• Bachelors degree in Knowledge Management, HR, Business, Communications, or a related field.
• Ability to analyze data and optimize self-service content using analytics.

Date de fin du contrat : 2026-07-01 Demande de poste : JR126872 Tigre Géant souscrit au principe de légalité daccès à lemploi et sengage à exécuter des procédures demploi justes. Ce poste vous intéresse, mais vous ne répondez pas à toutes les exigences? Nous vous invitons tout de même à postuler! Durant notre processus de recrutement, nous sommes à la recherche dune personne qui non seulement saura perfectionner ses connaissances dans son nouveau rôle, mais contribuera également à promouvoir notre culture de diversité, dégalité et dinclusion. Si vous avez besoin de mesures dadaptation durant votre recherche demploi chez Tigre Géant, veuillez communiquer avec nous au : careers@gianttiger.com .

Information :

• Company : Giant Tiger
• Position : Knowledge Management Specialist
• Location : Hybrid work in Ottawa, ON
• Country : CA