Guest Services Representative/Night Audit

Are you customer service driven individual? Like to work mornings?

The ideal candidate for Front Desk is organized, dependable, flexible, and reliable; has excellent written and verbal communication skills; works well under pressure in a fast-paced environment with careful attention to detail, is enthusiastic and energetic.

Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and services and provide general information about points of interest in the area. Investigate and resolve complaints and claims. Process guests departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments, Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying), handle wake-up calls, Perform light housekeeping and cleaning duties, answer telephone and relay telephone calls and messages.

Shift would Saturday, and Sunday evenings (11-7a) and be a fill in for other shifts when needed.

You will be trained for all 3 shifts

Job Type: Part-time

Pay: From $17.45 per hour

Schedule:

• 8 hour shift
• Every Weekend
• Weekends as needed

Experience:

• customer service: 2 years (required)

Work Location: In person

Information :

• Company : Super 8 Thunder Bay
• Position : Guest Services Representative/Night Audit
• Location : Thunder Bay, ON
• Country : CA