Front Desk Agent

We are currently seeking to fill a position in our Front Desk department.

Benefits

• Free access to our spa and recreation facility on site (pool, indoor & outdoor hot tubs, sauna and fitness room)

Essential functions

• Greet our guests upon arrival and assist with any inquiries
• Checking guests IN / OUT
• Answer telephone calls and process reservations
• Process charges and pre-authorizations / refunds
• Assist guest with their request and pass the information along to corresponding department
• Work with minimal supervision
• Communicates often with other departments on rooms status updates, need for repairs, guest suggestions and early and late check in/outs.
• “Pitches” in and helps co-workers with their job duties as a part of the Front Desk team.
• Perform other duties as needed to ensure smooth property operations.

Experience

• Previous Front desk / Reception experience is preferred, but not required

Location

• Located in Dead Mans Flats we have 46 Single Standing A-Frame Chalets

Work environment

• The Front Desk Agent works inside in a fast paced environment with multiple interruptions. The schedule includes holidays and weekends and it may be changed as needed to meet business demand
• Ideal candidates will have their own transportation as there are no buses or shuttles to/from our resort
• Must have a valid work permit

Work Remotely

• No

Job Types: Part-time, Permanent

Pay: From $20.00 per hour

Additional pay:

• Overtime pay

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (required)

Work Location: In person

Information :

• Company : Banff Gate Mountain Resort
• Position : Front Desk Agent
• Location : Canmore, AB
• Country : CA