Assistant Manager

Team Management:

· Lead, train, and schedule staff to ensure excellent customer service.

· Monitor staff performance

Guest Services:

· Greet and assist guests with check-ins, check-outs, and inquiries.

· Resolve guest complaints and escalate issues when necessary.

· Maintain a welcoming and positive atmosphere.

· Assist guests with seasonal recreational rentals - paddleboards, snowshoes…

Reservation Management:

· Oversee and optimize the reservation system to maximize occupancy and revenue.

· Collaborate with management to promote special offers and packages.

Social Media Coordination & Content Development:

· Manage the resorts social media accounts by creating and scheduling engaging posts.

· Develop content that highlights resort amenities, events, and local attractions.

· Monitor social media engagement and respond to inquiries promptly.

· Assist with website development

· Create digital mailing communications as directed

Event and Programming Development:

· Plan and execute on-site events to enhance guest experiences, such as seasonal activities or themed nights.

· Develop programming that aligns with the resorts brand and appeals to diverse guest demographics.

· Coordinate with local vendors and community partners for event support.

Administrative Duties:

· Ensure proper handling of billing and payment transactions.

· Maintain accurate records and reports, including occupancy and revenue metrics.

· Coordinate with housekeeping and maintenance teams to meet guest expectations.

· Create or update waivers and releases as required.

Policy & Compliance:

· Enforce company policies and procedures, ensuring alignment with industry standards.

· Stay updated on local tourism trends and national park regulations.

Other:

· Assist with new retail store operations.

· Assist with retail store website and social media development.

· Assist housekeeping staff during high season on an as-needed basis.

· Other duties as assigned.

Qualifications

· Proven experience in a similar role within the hospitality or tourism industry.

· Strong leadership and communication skills.

· Proficiency in reservation management software (WebRez Pro) and MS Office.

· Familiarity with social media platforms and content creation tools (e.g., Canva).

· Exceptional organizational and multitasking abilities.

· A customer-focused mindset and ability to handle high-pressure situations.

· Availability to relocate to Waskesiu Lake, Prince Albert National Park.

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Flexible language requirement:

• French not required

Ability to commute/relocate:

• Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Must be living in Canada

Experience:

• Office: 2 years (required)

Work Location: In person

Application deadline: 2025-03-03Expected start date: 2025-04-28

Information :

• Company : Waskesiu Resorts
• Position : Assistant Manager
• Location : Saskatoon, SK
• Country : CA