Volunteer Experience Assistant

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, child-care support, language instruction, mental health support, lowered financial barriers, and more. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead. Volunteer Experience - Assistant Remington YMCA in Quarry Park Salary: $34,112.00/year - $41,919.00/year Start Date: Immediately

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Comprehensive health and dental benefits. Premiums paid in full by the Association;
• Pension plan with specified contribution matching by the Association;
• Anniversary flex day and gifts given to celebrate each year of employment;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

What qualifications are we looking for?

Qualifications include:

• Certificate in Office Administration or Business Administration

• Minimum of 1 years experience in areas such as Customer Service or Administration

• A combination of education and experience will be considered

• Competent computer skills including Outlook, Word, and Excel and able to learn new systems quickly

• Able to multi-task and demonstrate strong time-management skills

• Evidence of a clear Police Information Check and Vulnerable Sector Search

• Knowledge of Better Impact and Smarter U systems are considered an asset

• Experience working in a not-for-profit organization is considered an asset

• Interest in volunteer management is considered an asset

• Three professional references

What does this role look like at YMCA Calgary?

Duties and responsibilities include: Customer Service & Communication

• Provide excellent customer service by managing and triaging the volunteer email inbox.
• Track applicants throughout the recruitment process and ensure timely communication to keep all applicants informed of their status and outcomes.

Volunteer Lifecycle Support

• Assist with volunteer onboarding tasks, including initiating reference checks, generating police check letters, and providing access to online training.
• Coordinate and support practicum students onboarding, tracking, and compliance
• Database & Documentation Management
• Update and maintain volunteer records within the volunteer database
• Monitor and send reminders for upcoming certification expirations for required courses and support with access to online training
• Keep the Staff Resources SharePoint updated as required

Community Engagement & Events

• Assist in volunteer recognition efforts, including newsletters, emails for birthdays and anniversaries, and planning for National Volunteer Week (NVW) and International Volunteer Day (IVD).
• Support event planning and logistics for volunteer social events, helping to foster a positive volunteer experience.
• Attend and represent YMCA at community events and engagement fairs when possible, to promote volunteer opportunities and recruit volunteers

Resource Management

• Monitor, package, and distribute volunteer supplies through inter-office delivery

Additional Support

• Participate in the annual YMCA Lets Raise & other special events;
• Perform other duties as assigned by the Volunteer Engagement Supervisor/Manager

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies: Developing Self and Others: Developing people with a view toward present and future capacity. Building Purposeful Relationships: Relating to people authentically with their best in mind. Creating a Culture of Community: Gathering people to purpose and vision. Making Intentional Impact: Intending to make a difference every day. Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision. Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model. Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally. Potential candidates will only be contacted if selected for an interview. This posting will close when a suitable candidate is found. All applications are to be submitted online but for any position specific concerns or questions, please email careers@ymcacalgary.org.

Information :

• Company : YMCA Calgary
• Position : Volunteer Experience Assistant
• Location : Calgary, AB
• Country : CA