Test Lead (remote)

Business Support Center Lead Location: Are you ready to take on a pivotal role that blends technical expertise with high-level administrative support? Were looking for a dynamic and proactive Lead Business Support professional to join our Downtown Toronto office. Youll collaborate directly with our Kingston head office and parent company, E-L Financial, while managing the logistical details of executive meetings and supporting our evolving infrastructure. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. # The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning. # We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo. # Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment. Technical Support: Provide exceptional customer service and first-line technical support for hardware, software, and cloud-based applications, including troubleshooting and issue resolution. Manage and maintain remote office technology, ensuring optimal performance and security. collaboration suites, video conferencing, cloud storage). Assist with the onboarding and offboarding of hybrid office users. Administrative Support: Coordinate and facilitate the logistical setup of board meetings, including setting up video conferencing, ensuring room readiness, and testing all technology prior to the meetings. Ensure seamless access for all attendees to virtual and physical meeting spaces. Provide on-site technical support during meetings to address any immediate issues. Act as a liaison between the remote office and the parent company, ensuring clear communication and efficient information flow. Manage office supplies and vendor relationships. Serve as a point of contact for infrastructure-related issues (on-premise data center closet) Monitor and report on the performance of remote office infrastructure. Maintain records of hardware, software, and cloud based services. Actively seek opportunities to improve existing processes, policies, and workflows within the support center and remote office. Take ownership of identifying inefficiencies and proposing solutions to enhance productivity and service quality. Create and deliver training programs to educate users on new technologies, processes, and policies. Foster a culture of continuous learning and improvement within the remote office. Technical Proficiency: Strong understanding of cloud-based technologies (Google and Microsoft preferred) Experience with remote support tools and methodologies. Proficiency in troubleshooting hardware and software issues. Basic networking knowledge. Expert knowledge of video conferencing systems, and meeting room technologies. Administrative Excellence: Exceptional organizational and time management skills. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada. For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. A defined contribution pension plan with generous employer matching We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process.

Information :

• Company : Empire Life
• Position : Test Lead (remote)
• Location : Toronto, Ontario
• Country : CA