Service Manager

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, youll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. Youll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere youd like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! James Electric Motor Services Ltd. is a Western Canadian industry leader in providing replacements, repairs, installation, maintenance and retrofits for pumps, electric motors, fans and blowers. For over 50 years, James Electric has been a customer driven organization that strives to provide excellent customer service, quality parts, service and repairs from our Calgary based facility. We are seeking a results-driven and service-focused leader to oversee service operations, ensuring high-quality repairs, exceptional customer service, and compliance with company and safety standards. This role involves staff management, process improvement, and direct collaboration with both internal teams and external customers to support business growth. Whats in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Foster a positive and collaborative work environment where staff feel supported and encouraged to contribute ideas for process improvement.
• Provide leadership through coaching, training, performance evaluations, and clear communication to ensure team alignment with company goals.
• Enforce company policies, health and safety regulations (OH&S), and ISO 9001 standards, participating in investigations and corrective actions as needed.
• Monitor repair operations to ensure estimates, quotes, and work orders are accurate, timely, and meet repair standards.
• Coordinate with supervisors, sales teams, and parts staff to ensure job timelines, special orders, and customer requirements are met.
• Follow up on open work orders, quoted jobs, and warranty issues to ensure timely resolution and clear communication with customers.
• Maintain direct contact with customers regarding job status, additional repairs, technical inquiries, and overall service satisfaction.
• Address customer issues promptly and collaborate with senior management to implement service improvements.
• Analyze service performance data and contribute ideas to improve operational efficiency and profitability.
• Attend department meetings, ensure completion of HSE tasks, and manage after-hours service scheduling as needed.
• Oversee the hiring, training, and performance management of service staff, including documentation of incidents and enforcement of safety practices.
• Lead by example in upholding company values, maintaining shop cleanliness and organization, and acting in the best interests of the organization at all times.

What you will bring:

• 3 to 5 years of pump sales or related service management experience in a B2B environment
• Strong leadership, team-building, and communication skills
• Knowledge of pump systems and related products (e.g., motors, fans, blowers)
• Proven ability to manage customer relationships and resolve service issues effectively
• Experience enforcing health, safety, and quality compliance standards (OH&S, ISO 9001)
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Demonstrated initiative and strategic thinking to improve operations and customer satisfaction
• Proficiency in using computer systems for work order tracking, reporting, and communication
• Valid Class 5 drivers license; forklift experience is an asset

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Information :

• Company : Wolseley
• Position : Service Manager
• Location : Calgary, AB
• Country : CA