Order Management Lead

Order Management Lead

Scarborough, ON | On-site | Permanent . Full-Time

About us

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance.

The Role

The Order Manager is responsible for overseeing the end-to-end order management process, ensuring accuracy, efficiency, and excellent customer service. This role leads the order management team, collaborates with sales, Engineering, Manufacturing, supply chain, and logistics, and drives continuous improvement in order fulfillment and customer satisfaction.

Your Tasks:

Order Management & Process Optimization:

• Oversee the entire order lifecycle, from order entry to delivery, ensuring timely and accurate fulfillment.
• Develop and implement standardized processes for order management, minimizing errors and delays.
• Monitor order trends, backlogs, and fulfillment rates, implementing corrective actions as needed.
• Ensure compliance with company policies, pricing structures, and contractual agreements.
• Ensure compliance with shipping policies, lead times, and customer requirements. Generate reports on order trends, fulfillment rates, and potential bottlenecks.
• Prepare revenue forecast and oversee revenue recognitionn
• Serve as the primary escalation point for order-related issues, working with internal and external stakeholders to resolve them.
• Communicate proactively with customers regarding order status, delays, and resolutions.

Team Leadership & Development:

• Manage and mentor the order management team, providing training and performance feedback.
• Foster a customer-centric culture, ensuring high levels of service and responsiveness.

Technology & Reporting:

• Utilize ERP and order management systems (SAP) to manage and analyze order data.
• Generate reports on order accuracy, cycle times, and customer satisfaction metrics.
• Drive automation and digital transformation initiatives to improve efficiency.

Requirements:

• Bachelors degree in Business, Supply Chain, Operations, or a related field.
• 5+ years of experience in order management, supply chain, or customer service roles, with at least 2 years in a leadership role.
• Strong knowledge of ERP systems and order management processes.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong leadership and team management abilities.
• Exceptional communication and stakeholder management skills.

Preferred ualifications:

• Experience in project based manufacturing.
• Familiarity with international trade, logistics, and compliance regulations.
• Proficiency in Lean, Six Sigma, or other process improvement methodologies

We offer:

• The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company
• You will work in a motivated team on forward-looking projects and gain insights into the latest technologies
• Support from experienced professionals in handling the latest measurement technology

Our Commitment Trench invites applications from all qualified individuals and is committed to fostering workplace diversity. We provide accommodations to applicants with disabilities throughout our hiring process. If you require this information in an alternate format, need communication support, or need accommodation in applying for a posting and/or are selected for an interview, dont hesitate to reach out to us. Trench utilizes artificial intelligence in its job scanning and recruitment process to effectively find the candidate most suitable for each position.

HAVE WE PIUED YOUR INTEREST? We are looking forward to receiving your application - just click on the "" button and send us your application.

Information :

• Company : Trench
• Position : Order Management Lead
• Location : Scarborough, ON
• Country : CA