Online Chat Assistant

Guardian Helicopters Inc. | Edmonton, AB | CA

About Us:Guardian Helicopters Inc. is a leading provider of helicopter services in Canada, specializing in aerial work, charter services, and emergency medical services. We pride ourselves on our commitment to safety, efficiency, and customer satisfaction. As we continue to grow, we are looking for a dedicated Online Chat Assistant to join our team and enhance our customer support experience.

Position Overview:As an Online Chat Assistant, you will be the first point of contact for our customers seeking assistance through our online chat platform. Your primary responsibility will be to provide timely and accurate responses to customer inquiries, ensuring a positive experience for all users. This role requires excellent communication skills, a customer-focused mindset, and the ability to work independently.

Key Responsibilities:

  • Respond to customer inquiries via online chat in a professional and friendly manner.
  • Provide information about our services, pricing, and policies.
  • Assist customers with booking requests and troubleshooting issues.
  • Maintain a high level of customer satisfaction by addressing concerns and resolving problems promptly.
  • Collaborate with team members to improve chat processes and customer service strategies.
  • Keep accurate records of customer interactions and feedback.

Qualifications:

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Previous experience in a customer service role, preferably in an online chat environment.
  • Excellent written communication skills with a strong command of the English language.
  • Ability to multitask and manage time effectively in a fast-paced environment.

What We Offer:

  • Competitive salary and benefits package.
  • Flexible work hours and the option to work remotely.
  • A supportive and collaborative team environment.
  • Opportunities for professional development and growth within the company.

Job Types: Full-time, Part-time

Pay: $19.90-$22.12 per hour

Additional pay:

  • Bonus pay
  • Commission pay
  • Overtime pay

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Flexible language requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday

Work Location: On the road


Information :

  • Company : Guardian Helicopters Inc.
  • Position : Online Chat Assistant
  • Location : Edmonton, AB
  • Country : CA
Next Process

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Post Date : 2025-05-12 | Expired Date : 2025-06-11

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