Customer Service Specialist

Location: Etobicoke, OntarioCompensation: $18 - $21 per hourEmployment Type: Full-Time or Part-Time

416 Tactical is hiring a customer service specialist to assist customers in our retail store, online, and over the phone. This role involves processing transactions, providing product recommendations, handling inquiries, and maintaining high standards of service. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced retail environment.

Key Responsibilities

• Provide excellent customer service by assisting in-store customers with purchases, product inquiries, and technical support
• Process transactions including purchases, returns, and quotations for both individual customers and agencies
• Conduct ballistic vest measurements for police officers and law enforcement personnel
• Utilize Microsoft Excel, Word, and Shopify point-of-sale system to manage sales and order processing
• Maintain and respond to customer service emails and inquiries daily
• Curate and create social media posts for product promotions, sales, and general company updates
• Support the retail team by assisting with receiving orders and inventory control
• Be flexible with work shifts, including weekends and evenings, to accommodate retail hours

Qualifications and Requirements

• Previous experience in retail, customer service, or administrative support
• Strong communication skills and a customer-first mindset
• Proficiency in Microsoft Office, including Excel and Word, and experience with Shopify or other point-of-sale systems preferred
• Familiarity with tactical gear, law enforcement, or military products is a plus
• Must be a team player who thrives in a collaborative environment
• Must not have a criminal record for which a pardon has not been granted and must be able to pass a police background check

About 416 Tactical

416 Tactical is a leading supplier of tactical gear, apparel, and equipment designed for law enforcement, military personnel, security professionals, and outdoor enthsts. Founded by former police officers, we understand the demands of the job and are committed to providing high-quality products that help professionals perform at their best.

Our retail store and online shop serve as more than just a place to buy equipment - we are a community hub for those who serve and protect. We take pride in offering a welcoming space where police officers, security personnel, and first responders can take a break, grab a coffee, and find the gear they need. With a dedication to service, trust, and expertise, 416 Tactical is here to support those who keep our communities safe.

416 Tactical is committed to fostering an inclusive environment where everyone feels valued and supported. If you need accommodations during the application process, contact us at hello@highlightta.com. We will work with you to meet your needs.

Job Types: Full-time, Part-time

Pay: $18.00-$21.00 per hour

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Information :

• Company : HighlightTA
• Position : Customer Service Specialist
• Location : Etobicoke, ON
• Country : CA