Customer Service Representative

Fairdeal Import & Export Ltd. | Mississauga, ON | CA

Job Summary

FIEL is a leading supplier of promotional products for the last 30 years. Under our house brand "FIEL we provide Sublimation, Heat Transfer and Digital Print as well as blank goods. Our FIEL line includes display walls, flags, table cloths, blankets, scarves, bandannas, neck gaiters, towels and aprons.

We are looking for someone to fill the role of Senior Coordinator. As a Senior Coordinator, you are the main customer service point of contact between the client and our decoration, production and shipping team. You will work in tandem with all departments to ensure clients requests are met.

Roles & Responsibilities

● Manage calls and emails relating to order inquiries● Supervise remote Order Entry Team and Art Department to ensure clients requests are met● Assign and manage production schedules to ensure timely delivery of products● Work with appropriate parties to quickly resolve issues● General administrative duties such as collecting payment and invoicing

Schedule

● Monday to Friday 8 am - 5 pm● May need to work additional hours remotely in the evening based on order volume

Experience and Skill Required

  • 3 years or more of customer service experience
  • Zoho CRM experience preferred but not necessary
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Proficient computer skills
  • Typing speed of at least 60 Words Per Minute (test required)

Would be a strong asset if you have the following:

  • Valid G license and reliable transportation
  • Experience in the promotional industry
  • Experience with Adobe Illustrator
  • Experience in the printing industry

Job Type: Full-time

Pay: $40,000.00-$44,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday

Experience:

  • Customer service: 2 years (preferred)

Work Location: In person


Information :

  • Company : Fairdeal Import & Export Ltd.
  • Position : Customer Service Representative
  • Location : Mississauga, ON
  • Country : CA
Next Process

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Post Date : 2025-03-02 | Expired Date : 2025-04-01

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