Senior Service Advisor at Nissan INFINITI Richmond

Job Description:

Latest job information from Nissan INFINITI Richmond for the position of Senior Service Advisor. If the Senior Service Advisor vacancy in Richmond matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Nissan INFINITI Richmond for the position of Senior Service Advisor below matches your qualifications.

Job DescriptionIt's All Good at Applewood!

Applewood Auto Group is looking for a full-time Senior Service Advisor at Nissan INFINITI Richmond

Our Advisors are responsible for the customer experience resulting in service sales volume as well as customer retention. To achieve this, they must have a strong knowledge of the services offered and how they benefit the customer’s lifestyle and automotive maintenance needs.

Role and Responsibilities

• Greet customers and understand their needs: You will welcome customers as they arrive, listen to their concerns or service requests, and record the details accurately.
• Recommend services and repairs: Based on the customer's concerns and the vehicle's condition, you will suggest appropriate maintenance services or repairs, explain the benefits and costs, and answer any questions.
• Coordinate with technicians and parts department: You will work closely with the technicians to ensure they have the necessary information and parts to complete the service or repair efficiently and effectively.
• Update customers on progress and additional recommendations: You will inform customers of the progress of the service or repair, notify them of any additional recommendations that arise during the process, and obtain their approval before proceeding.
• Ensuring customer satisfaction: You will follow up with the customers to ensure their satisfaction, address any concerns or issues, and provide advice and tips for maintaining their vehicle in good condition.

Measurables:

• Customer satisfaction rate: This measures customers’ satisfaction with the dealership’s service, including the service advisor. It is measured through OEM surveys and/or Google reviews.
• Repair order completion rate: This KPI measures the percentage of repair orders completed within the estimated time frame. The goal is to ensure that customers receive their vehicles back as quickly as possible.
• Additional services take rate: This KPI measures the percentage of customers who accept additional services the service advisor recommends. This helps increase customer satisfaction by offering additional maintenance services that can help extend the life of their vehicles.
• Effective labor rate: This KPI measures the efficiency of the dealership's service department by calculating the revenue generated per hour of labor. A higher effective labor rate indicates that the service department operates more efficiently.
• Gross profit per repair order: This KPI measures the dealership’s total gross profit for each repair order. A higher gross profit per repair order indicates that the dealership generates more revenue from each service visit.

Compensation:

The total compensation range for the Senior Service Advisor position at the Applewood Auto Group is based on a monthly base salary plus a variable profit share component. Depending on performance, our Senior Service Advisors may make total compensation between $70,000 to $110,000 annually. The final monthly base compensation offered will be determined based on the candidate's knowledge, skills, and experience, as well as other relevant factors. Please note that this range is provided as a general guideline and may vary depending on the qualifications and expertise of the selected candidate.

Why should you work for Applewood?

• Excellent compensation package(s) and RRSP options
• We stand out from the rest because we are TRULY PASSIONATE about cars!
• 12 dealerships and counting to work alongside and grow with
• Group events, Applewood Family Day, Xmas party, BBQs, and more
• We support local communities, sports teams, and charities.

Our Core Values

Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better.

Team Beats with One Heart: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care
• Wellness program

Schedule:

• 4 X 10 weekly ( 4 days 10 hours )

Supplemental pay types:

• Bonus pay
• Overtime pay

Job Info:

• Company: Nissan INFINITI Richmond
• Position: Senior Service Advisor
• Work Location: Richmond
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Service Advisor at the office Richmond above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.