Job Description:
Latest job information from Fed IT for the position of IT Support Level 1-2. If the IT Support Level 1-2 vacancy in Saint Jérôme matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Fed IT for the position of IT Support Level 1-2 below matches your qualifications.
Hello,
I'm Robin, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.
MissionMission
As an IT Support Technician, you will provide proactive technical assistance to internal users and ensure the stability and performance of IT environments.
You will be involved in managing end‑user equipment, maintaining network infrastructure and optimizing IT tools to support operational continuity. Occasional availability outside regular working hours may be required for maintenance or urgent situations.
Key Responsibilities
User Support & Maintenance
Provide level 1 and 2 technical support to users.
Diagnose and resolve hardware, software and network issues.
Manage user accounts, access rights and permissions.
Support Windows environments and collaboration tools.
Ensure the reliability of communication and video conferencing tools.
Network & Infrastructure
Support and troubleshoot local network infrastructure.
Work with network equipment such as switches, firewalls and access points.
Maintain connectivity across systems and platforms.
Asset & Equipment Management
Prepare, configure, deploy and maintain IT equipment.
Install and support business applications.
Manage IT asset inventory and lifecycle.
Track and manage software licenses.
Collaboration & Projects
Work closely with internal users to resolve technical issues.
Collaborate with internal IT teams and external vendors.
Participate in IT projects (deployments, security, improvements).
Support the planning of technology upgrades.
Your profileYour Profile
Education & Experience
Diploma in IT or equivalent experience.
Experience in IT technical support.
Experience in industrial or manufacturing environments (asset).
Availability for occasional after‑hours support.
Technical Skills
Strong knowledge of Windows environments and Microsoft 365.
Familiarity with identity and access management tools.
Understanding of networking concepts (LAN/WAN, TCP/IP, Wi‑Fi, VPN).
Experience with server environments and collaboration tools.
Scripting knowledge (asset).
Core Competencies
Strong customer service orientation.
Analytical thinking and problem‑solving skills.
Effective communication and teamwork.
Ability to perform under pressure.
Organized, autonomous and able to prioritize tasks efficiently.
Proficiency in French and good working knowledge of English.
Job Info:
- Company: Fed IT
- Position: IT Support Level 1-2
- Work Location: Saint Jérôme
- Country: CA
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Support Level 1-2 at the office Saint Jérôme above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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