Director of Video Monitoring Operations at Birdseye Solutions

Position Director of Video Monitoring Operations
Posted 19 Feb 2026
Expired 21 Mar 2026
Company Birdseye Solutions
Location Mississauga | CA
Job Type Full Time

Job Description:

Latest job information from Birdseye Solutions for the position of Director of Video Monitoring Operations. If the Director of Video Monitoring Operations vacancy in Mississauga matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Birdseye Solutions for the position of Director of Video Monitoring Operations below matches your qualifications.

Location: Toronto, ON (strongly preferred)
Travel: Regular to Eastern Europe and a new South/Central America station
Reports to: CEO
Department: Operations (Remote Video Monitoring)

Company Overview

Since 2011, Birdseye Security Solutions has been on a mission to reduce crime across North America. In order to make the biggest impact, Birdseye’s tenacious team has focused on Cargo Theft which attributes to a huge slice of the overall crime statistics pie. We have a strong track record delivering solutions to aid in this $200 billion/year problem by focusing on operational effectiveness and safeguarding of assets in the Transport and Logistics industry. These solutions include combining professionally trained staff with the latest AI technology and security surveillance equipment. Birdseye offers highly customized end-to-end remote security guard services, safety & compliance control and operations analytics reports to it’s enterprise client base. Birdseye employs over 350 professionals globally and is headquartered in Toronto Canada.

About the Opportunity

Birdseye is scaling a 24/7/365 multi‑site Remote Video Monitoring (RVM) operation. We are simultaneously launching a LATAM station and rapidly deploying a proprietary AI platform across our stations. We need a senior operator who can lead complex, always‑on operations and own a disciplined, guardrailed AI rollout that improves SLAs/KPIs without regression.

Business Objectives
  • SLA Excellence: ≥ 99.5% SLA adherence; declining breach rate QoQ.
  • Rapid, Safe AI Rollout: ≥80% adoption of each production feature within ~60 days with non‑inferiority on all safety/availability SLAs and superiority on at least one efficiency/quality KPI.
  • Leadership Bench: SOMs, Ops Coordinators, TLs trained and coached with defined competencies and cadences; >90% completion of leadership modules.
  • LATAM Station Launch: Site selection, staffing, SOPs, go‑live; Day‑30 stability (coverage, KPI visibility, client onboarding readiness).
  • Process & Cost: SOP harmonization across stations; measurable reduction in cost‑per‑monitored‑desk (target finalized with Finance).
Applicants MUST have
  • 10–15+ years in large‑scale, multi‑site, 24/7 operations (RVM/SOC/GSOC, contact centre/BPO, security operations, logistics command centre, or similar).
  • Proven AI/automation rollout experience in live operations with measurable impact (experiment design, non‑inferiority/superiority guardrails, change management, training enablement).
  • Built and coached multi‑level leadership (SOMs/Coordinators/TLs) with documented improvements in KPIs/QA.
  • Strong KPI design/QA background; comfortable running breach investigations and corrective action plans (CAPA).
  • Effective cross‑functional leadership with Engineering/IT; data‑driven operator.
  • International operations exposure; comfortable with Eastern European/LATAM travel.
Nice to haves
  • MLOps familiarity (model lifecycle, monitoring, drift, feedback loops)
  • Lean/Six Sigma exposure.
  • Prior RVM or GSOC/security monitoring experience.

This role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable). Certain roles may also require testing.

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Job Info:

  • Company: Birdseye Solutions
  • Position: Director of Video Monitoring Operations
  • Work Location: Mississauga
  • Country: CA

How to Submit an Application:

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