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Customer Service Representative - Order Desk at The-Butcher-Shoppe

Position Customer Service Representative - Order Desk
Posted 23 Jun 2026
Expired 23 Jul 2026
Company The-Butcher-Shoppe
Location Toronto | CA
Job Type Full Time

Job Description:

Latest job information from The-Butcher-Shoppe for the position of Customer Service Representative - Order Desk. If the Customer Service Representative - Order Desk vacancy in Toronto matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at The-Butcher-Shoppe for the position of Customer Service Representative - Order Desk below matches your qualifications.

Customer Service Representative - Order Desk

Full Time – Toronto, ON, CA

Salary: $20.22 – $25.00 per hour

Requisition ID: 1016 • Posted 9 days ago

Company Overview

The Butcher Shoppe (TBS) is one of the largest independent meat processors in Canada. We pride ourselves on carrying only the finest quality meats, converting fresh meat to custom specifications using traditional techniques. Our clientele includes restaurants, hotels, event venues, casinos, and other food service establishments. Located in Toronto, Ontario, we manage a complex supply chain spanning over four continents and make over 1,000 deliveries a day using a fleet of 45 company trucks and third‑party transport providers. With a people‑first philosophy, TBS has grown steadily over the past 40 years while remaining true to our heritage of artisanal butchery, expanding into direct‑to‑consumer e‑commerce and a full‑service onsite retail store.

Why Work With Us
  • Full‑time barista on staff – enjoy barista‑made coffee and espresso drinks throughout your shift.
  • Generous employee discount – take home premium, restaurant‑quality meats and products at a fraction of retail price.
  • Consistent full‑time hours & reliable schedule – steady 40‑hour weeks and predictable shifts.
  • Room to grow – a family‑run business with 40 years of steady growth and real opportunities to advance your career.
Position Overview

Reporting to the Head of Administration, the Order Desk is an integral part of the customer service team, responsible for ensuring smooth and efficient order processing while delivering exceptional service to customers. The role involves managing customer inquiries, processing orders, and providing product recommendations, all while utilizing industry‑standard tools to ensure timely and accurate order fulfillment. Ideal candidates are proactive communicators, detail‑oriented, and dedicated to maintaining high standards of customer satisfaction.

Key Responsibilities
  • Deliver exceptional customer service by responding to inquiries and addressing concerns via phone and email in a timely and professional manner.
  • Process customer orders accurately by entering them into the system and ensuring proper documentation.
  • Assess customer needs and provide personalized recommendations for products that best suit their requirements.
  • Manage the flow of incoming orders, ensuring all orders are processed, tracked, and fulfilled efficiently in accordance with company standards.
  • Respond to customer questions and resolve any issues, providing clear and helpful information.
  • Acquire in‑depth knowledge of products to effectively assist customers and answer related inquiries.
  • Utilize and navigate the industry‑specific order management system (FDS) to maintain accurate order records and streamline order fulfillment processes.
Qualifications & Experience
  • Customer Service or Order Desk experience (preferred).
  • Proficiency in Microsoft Office (Excel, Outlook, Word).
  • Excellent communication skills and a professional demeanor.
  • Ability to work under pressure, prioritize tasks, and adapt to a fast‑paced, rapidly changing environment.
Work Hours

Monday to Friday & Saturday – 40 hours a week, 8 am to 5 pm

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Job Info:

  • Company: The-Butcher-Shoppe
  • Position: Customer Service Representative - Order Desk
  • Work Location: Toronto
  • Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Representative - Order Desk at the office Toronto above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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