| Position | Crew Dispatcher - Customer Service |
| Posted | 27 Apr 2026 |
| Expired | 27 May 2026 |
| Company | New Line Plumbing Inc |
| Location | Toronto | CA |
| Job Type | Full Time |
Latest job information from New Line Plumbing Inc for the position of Crew Dispatcher - Customer Service. If the Crew Dispatcher - Customer Service vacancy in Toronto matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at New Line Plumbing Inc for the position of Crew Dispatcher - Customer Service below matches your qualifications.
Job Description
LOCATION: 75 Horner Ave., Unit 3, Toronto, ON, M8Z 4X5. Intersection Gardiner / Islington
THIS IS "IN OFFICE" POSITION, NOT A REMOTE.
EXCELLENT ENGLISH VERBAL and WRITTEN COMMUNICATION SKILLS IS A MUST.
New Line Plumbing Inc is a trusted plumbing company that specializes in providing top-notch plumbing services for high rise condo buildings. With years of experience in the industry, the company has developed a deep understanding of the unique challenges that come with plumbing in high rise buildings.
Responsibilities:
Receive Incoming Calls: Handle incoming calls from clients, gather and record detailed information about plumbing issues, and provide initial assistance or guidance.
Respond to Emails: Check and respond to emails promptly, addressing client inquiries, scheduling requests, and other communication effectively.
Create Jobs in Dispatch System: Enter job details accurately into our system, ensuring all relevant information is documented for scheduling, billing, and tracking purposes.
Schedule and Dispatch Jobs to Plumbers: Coordinate with plumbing technicians to schedule appointments based on availability, urgency, and job requirements.
Collaborate with Other Teams: Work closely with teams to ensure seamless communication and workflow coordination.
Manage Plumbing On-Call Schedule: Organize and maintain the on-call schedule for plumbing technicians, ensuring coverage for emergency situations.
Follow Up on Jobs Needing Quotes or Continuation / Completion: Monitor jobs that require quotes or ongoing work, follow up with clients, and provide updates as necessary.
Create Schedules for Larger Projects: Create schedules and timelines for bigger plumbing projects.
Familiarize Yourself with Building and Management: Gain knowledge about various building structures and management practices to better understand clients' needs and provide informed solutions, establish rapport with building administrators.
Order Parts: Coordinate with suppliers to order necessary parts and materials for jobs.
Collect Worker Orders and Cross-Reference with Jobs in dispatch System: Gather worker orders, cross-reference with job requirements, and upload data to the system.
Coordinate with Building Management: Liaise with building management when scheduling jobs that require building shutdowns, ensuring smooth coordination and minimal disruption to building operations.
Provide Brief reports to management on work done during day / week.
Other office duties such a filing, record keeping, organizing
Qualifications:
EXCELLENT English Language communications and courtesy on the phone
Flexible with Hours: Willingness to work flexible hours, including evenings, and weekends if needed.
Problem-Solving Skills: Ability to think critically, solve problems efficiently, and make decisions under pressure.
Customer Service Oriented: Strong customer service skills with a focus on delivering exceptional experiences to clients.
Think Outside the Box: Ability to innovate, find creative solutions, and adapt to changing situations.
Reliable and Dedicated: Dependable and committed to performing tasks accurately and efficiently.
If you are a proactive individual with a strong work ethic, excellent problem-solving abilities, and a dedication to providing top-notch customer service, we encourage you to apply for the Dispatcher position at New Line Plumbing.
Company Description
Intersection Gardiner / Islington
Gardiner / Islington
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