Intern, Solution Management - Security Applications

At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers. We welcome students aboard to join our team and play a valuable role in the engine that keeps the North American economy on track. Expect an exciting environment where youll be encouraged to learn, grow, and be recognized for your unique ideas and contributions. Work on pivotal projects with experienced collaborators who will encourage you to share your perspectives, and thrive in our close-knit, safety-focused culture. The careers we offer are meaningful because the work we do matters. Join us and get your career moving!

Canadian National Railway Company (CN) is looking for a highly motivated person to fulfill a full-time (40h/week) Intern, Solution Management - Security Applications position in Montreal, QC from May - Aug 2025.

Job Summary

The Intern, Solution Management - Security Applications is responsible for providing day-to-day support for the security applications, including functional support, administration, configuration, and troubleshooting. The role is essential for the successful implementation and ongoing operation of new security applications, ensuring support services meet standards. Additionally, the role actively participates in the Problem, Incident, and Change Management processes, following Information Technology Infrastructure Library (ITIL) best practices.

Major Responsibilities

• Troubleshoot application-related issues and inquiries as well as follow up with backend support when required
• Perform software administration, configuration, evolution, upgrades and patches
• Perform incident handling, service restoration, logging and tracking
• Interface with business colleagues, Information and Technology (I&T) Help Desk, I&T Command Center (ITCC), I&T support teams or Vendors
• Provide Subject Matter Expert (SME) knowledge and key requirements for the operationalization and support of the application

Requirements

• Understanding of Identity and Access Management (IAM) principles
• Knowledge of privileged access management (PAM) solutions
• Experience with one of the following IAM plaftorms: IBM Security Identity Manager (ISIM), Saviynt, CyberArk, SecureAuth MFA, ServiceNow, Active Directory, Systems, Applications, and Products (SAP), Linux
• Ability to configure and customize IAM applications as an administrator
• Hands-on experience working with databases
• Excellent problem-solving, analytical, and troubleshooting skills
• Ability to meet deadlines and handle time effectively
• Strong communication and interpersonal skills
• Fluently bilingual, both written and verbal (English, French)
• Proficiency in JavaScript and Structured Query Language (SQL)*

Education

• Working towards a Bachelors Degree in Computer Science, Information Systems or equivalent (minimum of 2 years completed)
• Any experience/education/skills/knowledge for these above would be considered as an asset

About CN CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CNs network connects Canadas Eastern and Western coasts with the U.S. South through an 18,800-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North Americas safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often dont apply unless they feel they fit the job posting at 100%. Even if you dont see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.