Applications and IT Help Desk Support
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Good Shepherd Centres with the position of Applications and IT Help Desk Support - Good Shepherd Centres which was opened this.
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Perform daily ticket checks utilizing the provided ticket system; updating ticket information as required and following up with the end user for each ticket…...
Work Hours: Monday to Friday, 8:30 AM to 4:30 PM
Who We Are
At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca
This opportunity is with our Good Shepherd - Corporate Services - Administration
How You Will Make an Impact
- Perform daily ticket checks utilizing the provided ticket system; updating ticket information as required and following up with the end user for each ticket that is submitted.
- Answer all user phone requests in a courteous and respectful manner
- Maintain the helpdesk queue as primary support for all end users
- Provide end-user support for various software applications (e.g. user account management, training, support/troubleshooting)
- Provide support for data analysis (data quality auditing, report generation)
- Manage all Good Shepherd cell phones utilizing provided MDM solution
- Set up new Active Directory accounts via Manage Engine
- License user accounts using Office 365 Admin panel
- Setup and distribution of fobs for security access based on user roles/locations
- Deploy hardware and software as required
- Be available for on-call emergencies
- Must have a valid drivers license travel to sites to provide in-person support as needed
- Observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd;
What Youll Bring to Our Team
- Demonstrated commitment to the mission and values of Responsibility, Availability, Hospitality, Adaptability, Quality and Dignity.
- IT related education or experience (e.g. IT certification or diploma in an IT related field)
- Minimum 2-4 Years experience in a helpdesk environment, providing high quality end user support
- Troubleshooting skills; hands-on experience in troubleshooting hardware and software
- Ability to learn use aspects of different software AND transmit (teach) that to others
- Excellent oral and written communication skills
- Experience with Microsoft Windows and Office products
- Experience with Office 365 and Hybrid technologies
What We Offer
- Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
- Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
- Staff recognition programs along with access to self-care supports and EMPLOYEE /
- FAMILY ASSISTANCE PROGRAM (EAP)
- POSITIVE and ENCOURAGING atmosphere
- Make a difference and provide HOPE
- Extended Health Benefits
Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.
Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.
Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.
Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.
Information :
- Company : Good Shepherd Centres
- Position : Applications and IT Help Desk Support
- Location : Hamilton, ON L8R 2X5
- Country : CA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Applications and IT Help Desk Support job info - Good Shepherd Centres Hamilton, ON L8R 2X5 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Applications and IT Help Desk Support job info - Good Shepherd Centres Hamilton, ON L8R 2X5 in 2025-01-25 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-01-25
