Customer Success Manager

Join our team, where compassion meets excellence! Explore our integrated campus to learn more.

Effective April 1, 2024, University Health Network (UHN) and West Park Healthcare Centre have come together to form Canadas most comprehensive and specialized rehabilitation and complex continuing care centre. Learn more about our integration, new hospital and building Canadas leading rehabilitation ecosystem here.

Providing administrative support to the Director, Manager, and Support Services team.

• Provides primary support to EVS including scheduling, payroll, locker management and triage for a new portering service.
• Process all incoming and outgoing communication, including mail, correspondence, minutes, forms, etc.
• Type confidential reports, including Performance Evaluations.
• Arrange and coordinate meetings; take and type minutes.
• Receive, print, issue and close maintenance work orders through OTRS; produce reports as requested.
• Provide assistance with administrative duties including typing and printing of policies and procedures, job routines, rosters, Ansos schedules, second clean lists, emergency codes, waste manifests etc.
• Arrange and coordinate meetings through Outlook calendars; take and type minutes.
• Set-up and maintain files for the Director, Manager, Supervisors and general office.
• Monitor and re-order office supplies when necessary.
• Track & process financial requisitions, purchase orders, capital requests, electronic visa transactions, budget and other information as required.
• Maintain and enter statistical and database information (key system, I.D./Parking Badge system, lockers, utilities, Preventative Maintenance system, Health Infrastructure and Renewal Software).
• Provides coverage for Diagnostic Imaging admin when primary individual is away.
• Perform other administrative duties as assigned, if not in contradiction with job purpose.

• High school diploma
• Administrative Support certificate/diploma or a minimum of 2 years of office experience.
• Proficiency in advanced Microsoft Word, Excel, and Outlook.
• Intermediate knowledge of MS PowerPoint.
• Minimum typing speed of 60 words per minute.
• Strong mathematical abilities.
• Excellent interpersonal, organizational, and communication skills (both written and verbal).
• Ability to work independently without supervision.
• Skill in prioritizing workload within a multi-task environment with multiple demands.
• Evidence of satisfactory attendance and punctuality.
• Competency in Word, Excel, and PowerPoint.
• Experience in a healthcare setting preferred
• Knowledge of Ross Systems (purchase orders), ANSOS, OTRS, Empath Property Tracking, Health Infrastructure Renewal Software, Chubb parking / access control system preferred.

All West Park Healthcare Centre employees are required to be fully vaccinated as a condition of hire in accordance with the hospital’s COVID-19 Immunization Policy. Accommodations to this requirement under the Ontario Human Rights Code may be available subject to supporting evidence. At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community.

Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at recruitment@westpark.org or call (416) 243-3600 extension 4637.

Join our team and help patients reclaim their lives at West Park Healthcare Centre!