Spcialiste technique automobile bilingue at Fuze HR Solutions Inc.

Job Description:

Latest job information from Fuze HR Solutions Inc. for the position of Spcialiste technique automobile bilingue. If the Spcialiste technique automobile bilingue vacancy in Saint Eustache matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Fuze HR Solutions Inc. for the position of Spcialiste technique automobile bilingue below matches your qualifications.

Job DescriptionSpécialiste technique automobile bilingue – Rive-Nord de Montréal (hybride 2 jours télétravail)

Tu es passionné par le domaine automobile et tu possèdes de solides connaissances techniques ?

Tu aimes résoudre des problèmes, soutenir les clients et travailler dans un environnement dynamique où ton expertise fait la différence ?

Voici l’opportunité parfaite pour toi !

Ton rôle

En tant que Spécialiste technique automobile, tu seras le point de contact principal pour les clients et les distributeurs, en les accompagnant dans le diagnostic, la résolution de problèmes techniques et l’utilisation optimale des produits. Ton rôle combinera analyse, soutien technique et communication, dans un environnement collaboratif et stimulant.

Responsabilités principales

• Offrir un soutien technique (téléphonique et écrit) aux clients, concessionnaires et partenaires ;

• Diagnostiquer et résoudre des problèmes mécaniques, électriques et électroniques liés aux véhicules ;

• Fournir une assistance technique sur les systèmes de diagnostic, les logiciels et les outils de service ;

• Collaborer avec les départements d’ingénierie et de qualité pour analyser les récurrences de problèmes et recommander des améliorations ;

• Préparer et présenter du contenu technique et de formation (guides, bulletins, documentation) ;

• Participer à la mise à jour des bases de données techniques et des procédures internes ;

• Assurer un suivi professionnel et efficace auprès des clients pour garantir leur satisfaction.

Profil recherché

• 3 à 5 ans d’expérience dans un rôle technique, en atelier ou en service après vente, automobile ;

• Excellentes compétences en diagnostic mécanique (atout);

• Bilinguisme essentiel (français et anglais), tant à l’oral qu’à l’écrit ;

• Maîtrise des outils informatiques et logiciels de diagnostic automobile ;

• Sens développé du service à la clientèle et capacité à vulgariser des notions techniques ;

• Esprit d’équipe, autonomie et rigueur professionnelle.

Ce que nous offrons

• Poste permanent à temps plein ;

• Horaire de jour flexible (lundi au vendredi) ;

• Mode Hybride : 2 jours télétravail et 3 jours bureau ;

• Salaire compétitif selon expérience ;

• Programme complet d’assurances collectives ;

• Régime de retraite avec contribution de l’employeur (RRSP) ;

• Formation continue et développement des compétences techniques ;

• Ambiance de travail conviviale et environnement moderne sur la Rive-Nord de Montréal.

Intéressé(e) par ce poste ?

Envoie ton CV à

Les entrevues débutent dès maintenant !

---

Bilingual Automotive Technical Specialist – Claim Resolutions

Location: Hybrid 2 days from home – North Shore of Montreal, QC

Department: Claim Resolutions / Technical Support

Type: Full-time, Permanent

About the Role

Are you passionate about the automotive industry and skilled at diagnosing and resolving technical issues? Do you enjoy helping customers understand complex vehicle problems in a clear, fair, and professional way?

We are seeking a Bilingual Automotive Technical Specialist to join our Claim Resolutions team — a unique role that blends hands-on technical expertise, customer service, and analytical problem-solving. Acting as the bridge between mechanical assessment and fair dispute resolution, you’ll apply your diagnostic knowledge to investigate and resolve claims while maintaining transparent and professional communication with clients.

Responsibilities:

• Provide technical support (phone and written) to customers, dealers, and partners regarding vehicle diagnostics, condition, and repair issues.
• Investigate and resolve arbitration claims by serving as a neutral technical expert and ensuring fair, fact-based resolutions.
• Analyze inspection reports, photos, and technical data to validate vehicle conditions and identify discrepancies.
• Translate customer-reported issues into technical assessments (mechanical, electrical, cosmetic, or title-related).
• Support internal teams and customers by explaining complex automotive issues in simple, clear terms.
• Collaborate with engineering, inspection, and quality teams to address recurring technical issues and suggest improvements.
• Prepare and present technical documentation, reports, and bulletins to support knowledge sharing.
• Track and analyze trends in claims or product issues to enhance quality, customer experience, and efficiency.
• Negotiate and mediate repair solutions or compensation in collaboration with customers and partners.
• Stay current on arbitration policies, automotive technologies, and related legislation across Canadian provinces.

Requirements:

• 2+ years of hands-on automotive experience (Technician, Service Advisor, Damage Appraiser, or related).
• Strong diagnostic and problem-solving abilities in mechanical, electrical, and electronic systems.
• Excellent customer service and communication skills, capable of de-escalating conflict and explaining complex technical concepts clearly.
• Bilingual (French and English) – written and spoken.
• Strong analytical mindset and attention to detail.
• Comfortable using CRM software and digital communication tools (Google Suite, Slack, etc.).
• Ability to work independently and collaboratively in a hybrid environment.
• Experience in claims, arbitration, or warranty processes (asset).
• Knowledge of diagnostic tools, repair estimation, or vehicle reconditioning (asset).

What We Offer

• Permanent, full-time position
• Hybrid schedule: 2 days remote, 3 days in-office (North Shore of Montreal)
• Flexible day shift (Monday–Friday)
• Competitive salary based on experience
• Comprehensive group insurance and employer-contributed retirement plan (RRSP)
• Ongoing technical and professional training opportunities
• Collaborative, modern, and friendly work environment

Interested?

Send your CV to

Interviews are starting now!

Job Info:

• Company: Fuze HR Solutions Inc.
• Position: Spcialiste technique automobile bilingue
• Work Location: Saint Eustache
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Spcialiste technique automobile bilingue at the office Saint Eustache above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.