Operations Supervisor at WildPlay

Job Description:

Latest job information from WildPlay for the position of Operations Supervisor. If the Operations Supervisor vacancy in Niagara Falls matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at WildPlay for the position of Operations Supervisor below matches your qualifications.

Job Description

Salary: 22.00

Operations Supervisor

Reports to: Operations Manager
Location: Niagara Falls, ON
Employment Type: Full-Time, Seasonal

Position Summary

Are you a hands-on leader who thrives in fast-paced, high-energy environments? Niagara Adventure Excursions (NAE) is seeking motivated and dependable Operations Supervisors to support the day-to-day success of park operations.

Working as part of a collaborative team of three (3) Operations Supervisors and one (1) Operations Manager, you will collectively oversee daily park performance, ensuring a seamless guest experience, strong teamengagement, and a consistent commitment to safety. Reporting to the Operations Manager, this role plays a key role in executing operational plans, supporting staff, and responding to real-time challenges across the site.

This position is ideal for individuals who lead by example, communicate effectively, and enjoy working as part of a tight-knit leadership team to deliver exceptional results.

Key Responsibilities

• Act as the on-site representative of Niagara Adventure Excursions (NAE) in the absence of the Operations Manager

• Serve as the primary point of contact for external stakeholders, including media, emergency services, and partner organizations (e.g., Niagara Parks Commission) if/when Operations Manager or General Manager are not available

• Respond to and manage external inquiries professionally, ensuring alignment with company standards and communication protocols

• Escalate sensitive or high-risk situations to the Operations Manager or senior leadership as appropriate

• Act as an on-site operational leader, sharing responsibility for daily park operations

• Maintain a visible and active presence across all operational areas to ensure efficiency, safety, and service excellence

• Monitor and direct team activities to ensure alignment with company standards and daily operational goals

• Support opening and closing procedures, ensuring smooth transitions between shifts

• Collaborate with fellow Operations Supervisors to ensure consistency in decision-making and communication across all departments

• Identify operational challenges and implement timely, effective solutions
  

Team Leadership & Development

• Lead, coach, and support frontline staff and department supervisors to ensure strong performance and a positive work environment

• Provide real-time feedback, mentorship, and guidance to team members

• Address performance concerns, support corrective actions, and assist with conflict resolution professionally

• Work closely with Department Supervisors to ensure alignment and accountability across teams

• Foster a collaborative, respectful, and team-oriented culture

Guest Experience

• Champion a guest-first mindset and lead by example in delivering exceptional service

• Monitor guest flow and adjust operations to optimize wait times and overall experience

• Address guest concerns or escalations promptly and professionally

• Support continuous improvement by identifying trends and opportunities to enhance the guest experience

Health & Safety

• Promote and uphold a strong safety-first culture across all departments

• Ensure compliance with all safety procedures, policies, and risk management practices

• Respond to incidents and support proper documentation and follow-up

• Maintain working knowledge of all safety protocols and operational procedures

Communication & Collaboration

• Maintain clear, consistent communication with the Operations Manager and fellow Supervisors

• Work collaboratively as part of a four-person Operations Supervisor team, ensuring alignment in priorities, coverage, and decision-making

• Support cross-departmental coordination between Elements, Guest Services, and other operational teams

• Provide updates, feedback, and observations to the Operations Manager to support overall operational success

Administrative & Operational Support

• Assist with staff scheduling coverage, break management, and shift coordination as required

• Maintain accurate records of incidents, performance observations, and operational notes

• Support training and onboarding of new staff in collaboration with leadership

• Ensure adherence to company policies, procedures, and standards

Qualifications & Skills

• Minimum 23 years of leadership experience, preferably in hospitality, tourism, recreation, or a fast-paced environment

• Strong leadership, problem-solving, and decision-making skills

• Ability to remain calm, composed, and effective under pressure

• Excellent interpersonal, verbal, and written communication skills

• Proven ability to work both independently and collaboratively within a leadership team

• Experience in coaching, conflict resolution, and team development

• Knowledge of health & safety practices; experience in outdoor or high-risk environments is an asset

• Proficiency in Microsoft Office and ability to learn new systems

Work Schedule

This is a full-time, seasonal position with a flexible schedule based on operational needs. Shifts will include evenings, weekends, and holidays, particularly during peak season.

Interview Process

This will be a multi-interview process with various members of the NAE Leadership Team.

Job Info:

• Company: WildPlay
• Position: Operations Supervisor
• Work Location: Niagara Falls
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations Supervisor at the office Niagara Falls above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.