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Operations Supervisor at Whistler Reception Services

Position Operations Supervisor
Posted 28 May 2026
Expired 27 Jun 2026
Company Whistler Reception Services
Location Canada | CA
Job Type Full Time

Job Description:

Latest job information from Whistler Reception Services for the position of Operations Supervisor. If the Operations Supervisor vacancy in Canada matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Whistler Reception Services for the position of Operations Supervisor below matches your qualifications.

Whistler Reception Services (WRS) operates multiple full-service front desks for privately owned and rental accommodation properties throughout Whistler. We are seeking a motivated, detail-oriented, and experienced Frontline Operations Supervisor to join our team.

This is an excellent opportunity for someone who enjoys working in a dynamic environment and wants to play a key role in a well-established local company.

Position Summary

This position supervises daily front desk and concierge operations across multiple accommodation properties, ensuring consistent guest and owner service standards. The role supports complex, high-volume guest services operations while also assisting with administrative and clerical accounting functions under the direction of management.

The successful candidate will bring strong hospitality operations experience, excellent problem-solving skills, and the ability to coordinate multiple systems, properties, and service channels in a fast-paced tourism environment.

Key Responsibilities Front Desk & Concierge Supervision
  • Supervise daily front desk and concierge operations across guest and owner service functions
  • Coordinate staff schedules and shift coverage in collaboration with management
  • Provide operational direction, coaching, and support to front-line staff
  • Train staff on guest service standards, reservation systems, and operational procedures
  • Monitor staff performance and ensure adherence to company service expectations
  • Support onboarding and training of new employees
  • Work front desk and guest service shifts as operationally required
Guest Services & Multi-Property Coordination
  • Respond to guest enquiries and resolve escalated service issues using established procedures
  • Coordinate guest bookings and activity arrangements with external service providers
  • Maintain and update operational reference materials and guest service resources
  • Monitor communication channels, including front desk and concierge inboxes, ensuring timely responses
  • Support the smooth operation of reservation, key management, and front desk systems across multiple properties
  • Coordinate maintenance or system issues and elevate operational concerns to management as required
  • Support consistent service delivery across multiple properties and stakeholder groups
Operational Reporting & Administration
  • Prepare routine operational summaries and shift reports for management review
  • Maintain accurate records of guest service activities, communications, and operational issues
  • Compile and organize operational data for internal tracking and reporting purposes
  • Document service issues and resolution outcomes to support operational continuity
  • Assist with preparation of full-cycle owner statements for small HOA properties under management direction
  • Support bank and account reconciliations, owner invoicing, payment preparation, accounts payable, and financial reporting
  • Reconcile front desk transactions, guest payments, and commission records
  • Maintain accurate records of operational financial transactions
  • Assist bookkeeping staff with transaction tracking and reconciliation processes
  • Verify accuracy of transactional postings and report discrepancies as required
  • Prepare spreadsheets and administrative summaries for internal reporting purposes
What We’re Looking For
  • Positive attitude and strong work ethic
  • Excellent organizational skills and attention to detail
  • Strong written and verbal communication skills
  • Ability to prioritize workload and meet deadlines
  • Strong analytical and problem-solving abilities
  • Ability to work independently and collaboratively within a team
  • Professional customer service skills and experience
  • Advanced knowledge of Microsoft Excel and Microsoft Office
  • Experience with Sage, QuickBooks, or similar accounting software
  • Understanding of hotel PMS systems and OTA platforms such as Airbnb and VRBO
Experience & Qualifications
  • 3+ years of experience in a senior front-line or supervisory role within hospitality, tourism, or accommodation services
  • 5+ years of customer service experience in a high-volume environment
  • Demonstrated experience working with reservation systems and multi-property operations
  • Strong proficiency in Microsoft Excel and Microsoft Office applications
  • Experience with accounting or property management systems considered an asset
  • Proven ability to supervise staff and maintain service standards across multiple service points

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Job Info:

  • Company: Whistler Reception Services
  • Position: Operations Supervisor
  • Work Location: Canada
  • Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations Supervisor at the office Canada above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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