Home » Manager, Services & Operations - C$67,524 - C$84,405 A Year

Manager, Services & Operations - C$67,524 - C$84,405 A Year at CNIB Deafblind Community Services

Position Manager, Services & Operations - C$67,524 - C$84,405 A Year
Posted 25 Jul 2026
Expired 24 Aug 2026
Company CNIB Deafblind Community Services
Location Hamilton | CA
Job Type Full Time

Job Description:

Latest job information from CNIB Deafblind Community Services for the position of Manager, Services & Operations - C$67,524 - C$84,405 A Year. If the Manager, Services & Operations - C$67,524 - C$84,405 A Year vacancy in Hamilton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at CNIB Deafblind Community Services for the position of Manager, Services & Operations - C$67,524 - C$84,405 A Year below matches your qualifications.

Manager, Services & Operations

Position Title: Manager, Services & Operations (1-year contract)Reports To: Director, OperationsEmployment type: Full-timeSeniority level: Mid-Senior levelDeadline: February 8, 2026

Pay Range: CA$67,524.00/yr - CA$84,405.00/yr

The Manager of Services & Operations is responsible for overseeing the delivery of high‑quality, person‑centered services for individuals who are Deafblind. Key responsibilities include team supervision, service coordination, resource allocation, and strategic initiatives to drive program growth, client outcomes and operational excellence. This position also ensures adherence to established policies, procedures, and quality standards while advocating for accessibility and inclusivity.

Essential Functions
  • Establish service objectives aligned with organizational priorities.
  • Develop and implement strategies to grow the client base and optimize service utilization.
  • Contribute to the development and implementation of strategic initiatives.
  • Facilitate access to funding, technology, and resources for individuals who are Deafblind.
  • Monitor and evaluate service quality, client outcomes, and team performance.
  • Manage crisis intervention and complex cases.
  • Supervise staff and measure performance within approved DBCS policies, practices and standards.
  • Ensure all services comply with established policies, procedures, and timelines to maintain operational excellence and accountability.
  • Oversee volunteer and student placement to enhance program capacity.
  • Collect and analyze data for reports and funding requirements.
  • Track service usage and staff capacity to inform decision‑making.
  • Engage in service expansion initiatives and foster client self‑advocacy.
  • Build positive relationships with clients, families and community partners.
  • Advocate for Deafblind individuals and raise awareness through education and training.
  • Implement service measurement tools and quality improvement programs.
  • Track operational needs, ensuring compliance with policies and best practices.
  • Manage data for internal reporting and compliance with funding requirements.
  • Lead and inspire a multidisciplinary team, with a focus on collaboration and continuous improvement.
  • Recruit, train, supervise, and coach staff, including performance evaluations and professional development.
  • Assess training needs to enhance operational effectiveness.
  • Promote staff wellness, accountability, and retention.
  • Resolve routine and complex service issues within policy and procedural thresholds.
  • Allocate resources to address service issues and meet budget constraints.
  • Make decisions regarding program planning, staff resourcing, and service expansion.
  • Collaborate on program planning and service standards to achieve organizational goals.
Qualifications
  • Diploma or degree in human services or related field; graduate level orequivalent related experience preferred.
  • Minimum 5 years of experience managing a team, including remote staff.
  • Experience in service protocols, standards and practices across all Deafblind services practice areas.
  • Proficiency in client management systems and office software.
  • Strong interpersonal and alternate communication skills (e.G., sign language and tactile methods).
  • Self‑directed, organized, and detail‑oriented.
  • Commitment to individual‑centered approaches and continuous improvement.
  • Service delivery occurs in offices, client homes and community settings.
  • Flexible hours and occasional overnight travel required.
How to Apply

Contact: Sally Teng, Coordinator, People Engagement & Operations

CNIB Deafblind Community Services is committed to Employment Equity and Diversity based on merit, transparency, accessibility, and inclusion ensuring that all candidates are given a fair opportunity. We will provide accommodation, accessible formats and communication supports at every stage of the recruitment and selection process upon request.

We thank all applicants for their interest in CNIB Deafblind Community Services; however, only those selected for an interview will be contacted. While we invite applications from all interested and qualified applicants, we are unable to follow‑up with every applicant.

Website:

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Job Info:

  • Company: CNIB Deafblind Community Services
  • Position: Manager, Services & Operations - C$67,524 - C$84,405 A Year
  • Work Location: Hamilton
  • Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Manager, Services & Operations - C$67,524 - C$84,405 A Year at the office Hamilton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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