Manager of Project and Customer Services at Insight Global

Job Description:

Latest job information from Insight Global for the position of Manager of Project and Customer Services. If the Manager of Project and Customer Services vacancy in Richmond Hill matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Insight Global for the position of Manager of Project and Customer Services below matches your qualifications.

We are hiring a hands‑on Manager to lead the Customer Service and Project Services teams at a rapidly growing manufacturer of medical equipment, with eight manufacturing facilities and over 850 employees across North America.

This role is ideal for a people‑focused leader who enjoys improving processes, developing teams, and working cross‑functionally in a manufacturing environment.

What You’ll Be Responsible For

• Overseeing the day‑to‑day operations of the Customer Service and Project Services teams
• Directly managing a team of Project Services representatives and supporting the Customer Service Supervisor
• Ensuring customer, distributor, and sales requests are handled professionally, accurately, and on time
• Reviewing daily, weekly, and monthly performance reports and providing feedback to teams and ownership
• Stepping in to support team responsibilities when needed and assessing team efficiency and effectiveness
• Partnering closely with the Customer Service Supervisor to resolve issues and drive performance
• Evaluating and improving processes, workflows, and productivity across both teams
• Approving schedules and time off for the Project Services team and Customer Service Supervisor
• Developing strong product and pricing knowledge to support your team through complex situations
• Supporting recruitment, training, coaching, and development for both teams
• Conducting performance reviews and ongoing performance discussions
• Communicating regularly with ownership, including weekly check‑in meetings

What We’re Looking For

• 5+ years of people management experience leading teams of 5+ employees
• Strong leadership, coaching, and communication skills
• Experience supporting sales teams and managing customer or distributor relationships
• Comfort handling escalations and difficult conversations with employees and stakeholders
• Strong organizational, time management, and attention‑to‑detail skills
• Analytical mindset with experience using KPIs, reports, or metrics to drive decisions
• Proficiency with Microsoft Office; ERP experience is a strong asset

Nice to Have

• Post‑secondary education in business or administration
• Experience using SAP
• Ability to read AutoCAD drawings
• Background in manufacturing, medical devices, or equipment‑based environments

Salary: $100,000 + Benefits (negotiable)

Job Info:

• Company: Insight Global
• Position: Manager of Project and Customer Services
• Work Location: Richmond Hill
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Manager of Project and Customer Services at the office Richmond Hill above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.