| Position | IS - IT Service Representative-EN |
| Posted | 04 Feb 2026 |
| Expired | 06 Mar 2026 |
| Company | Canadian Forces Morale and Welfare Services |
| Location | Ottawa | CA |
| Job Type | Full Time |
Latest job information from Canadian Forces Morale and Welfare Services for the position of IS - IT Service Representative-EN. If the IS - IT Service Representative-EN vacancy in Ottawa matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Canadian Forces Morale and Welfare Services for the position of IS - IT Service Representative-EN below matches your qualifications.
Overview
CFMWS – WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and family support and charity events.
Our success stems from living our values. We care about our role in supporting Canadian Armed Forces members, veterans and their families and act with integrity. We Thrive in a close-knit environment, acting as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services. We offer a commitment to your health, wellness and growth with a diverse range of roles across many locations.
The RoleAs an IT Service Representative, you provide first level support to users of the NPP network, applications and websites by monitoring the call-center phone system, the support mailbox and the incident management system. You troubleshoot and analyze problems, emulate or reproduce the problem, and then develop and implement the best solution. You determine the severity of the incident, assess its impact and escalate where required. You document case resolutions in the incident management system, creating and consolidating reports as needed. You will conduct installations, maintenance and troubleshooting of computer hardware and software. You will teach users how to perform operations on their workstations, how to resolve minor issues and how to operate their computer hardware. You will provide advice and suggestions in the redesign of applications, processes or procedures. This is a hands-on role, working with a team, where you will exercise your knowledge and skills daily. If you are passionate about technology and want to be part of a team that is becoming the orchestrator of digital innovation, this is the opportunity for you.
ResponsibilitiesCFMWS is committed to providing an inclusive, equitable and accessible environment where all employees feel valued, respected and supported. We welcome applications from all qualified candidates. If accommodation is needed, inform the recruitment team to enable a fair assessment. Information about accommodation measures is kept confidential.
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