| Position | Compliance Deductions Analyst |
| Posted | 15 Aug 2026 |
| Expired | 14 Sep 2026 |
| Company | Riverside Natural Foods Ltd. |
| Location | North York | CA |
| Job Type | Full Time |
Latest job information from Riverside Natural Foods Ltd. for the position of Compliance Deductions Analyst. If the Compliance Deductions Analyst vacancy in North York matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Riverside Natural Foods Ltd. for the position of Compliance Deductions Analyst below matches your qualifications.
Job Description
Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.
We're on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that's what makes the journey worthwhile.
So, lace up your boots and let's tackle the climb together.
You can learn more about us at
The purpose of this role is to protect financial accuracy and improve recovery of customer compliance deductions by validating claims, disputing invalid deductions, and identifying root causes that reduce future deduction risk. The role supports Finance by keeping deduction balances clean, improving customer compliance visibility, and partnering with Sales, Customer Service, Supply Chain, Logistics, Finance, and external customers to resolve issues with clear documentation and timely follow-up.
Primary Responsibilities:
Review, validate, and investigate customer compliance deductions and chargebacks, including OTIF claims, shortages, pricing discrepancies, damages, routing fines, ASN or EDI charges, warehouse allowances, and other customer compliance programs.
Determine claim validity by reviewing customer agreements, invoices, shipping documents, proof of delivery, scorecards, customer portals, and internal records.
Submit disputes and manage recoveries by providing supporting documentation for invalid deductions and managing repayment requests.
Identify root causes and support corrective actions across customers, carriers, third-party logistics providers, warehouses, Supply Chain, Customer Service, Sales, and Commercial teams.
Reconcile deduction accounts, including reserves, accruals, repayments, and aging balances, and support month-end close activities, reporting, and dashboards.
Support customer audits, compliance and business reviews, system or tool transitions, and cross-functional projects as required.
Education and Qualifications:
3 to 4 years of relevant experience in deductions management, supply chain, finance, or a related field.
Bachelor's degree in business administration, supply chain, finance, or a related field.
Experience managing compliance and deduction programs with distributors and major retailers preferred.
Strong analytical mindset, attention to detail, and understanding of supply chain deduction processes, preferably within the consumer-packaged goods industry.
Proficiency in SAP, preferred, or other ERP software, Microsoft Excel, and other data analysis tools.
Comfortable managing data, building reports, and using dashboards to identify trends and support decision-making.
Skills and Abilities:
Strong attention to detail and ability to work accurately with large volumes of deduction data.
Ability to influence and follow up with cross-functional teams without direct authority.
Strong organization, prioritization, and time management skills in a fast-paced environment.
Clear written and verbal communication skills, with the ability to explain issues, trends, and recovery status to stakeholders.
Strong problem-solving skills and ability to identify patterns, root causes, and practical corrective actions.
Collaborative, proactive, flexible, and comfortable working with internal teams and external customers.
Functional & Leadership Competencies:
Competency
Role Application
Ensures Accountability
Owns assigned deductions, keeps status current, follows through on actions, and escalates blockers early.
Drives Results
Pushes assigned deductions to resolution, stays focused on recoveries, and prevents unclear claims from stalling.
Collaborates
Builds effective partnerships across Finance, Sales, Customer Service, Supply Chain, Logistics, Commercial teams, and customers.
Resourcefulness
Knows which document, system, portal, or internal partner is needed to validate a claim and move it forward.
Business Insight
Understands how customer compliance deductions affect profitability, service performance, controls, and customer relationships.
Insights & Analytics – Emerging
Gathers and organizes data, identifies simple trends, supports reports and dashboards, and communicates findings clearly.
Financial Software Proficiency – Emerging
Uses Microsoft Office, Excel, SAP or other finance systems, Tableau reporting, customer portals, and related tools accurately.
Internal & External Collaboration – Emerging
Participates in team efforts, shares updates, builds working relationships, and seeks guidance when engaging stakeholders.
Trust & Integrity – Emerging
Follows established standards and controls, handles sensitive financial information carefully, and discloses errors promptly.
Process Management & Continuous Improvement – Emerging
Adheres to finance processes, identifies errors or bottlenecks, escalates issues, and suggests practical improvements.
Developing & Motivating Others – Emerging
Shares knowledge, contributes to team learning, and helps build a collaborative work environment.
Key Accountabilities
Responsibility
KPI / Metric
Target
Compliance deduction validation and dispute execution
Accuracy of claim validation; quality of supporting documentation; % of deductions reviewed within agreed cadence; repayment or dispute status visibility.
Validate assigned compliance deductions using customer agreements, invoices, proof of delivery, scorecards, customer portals, and internal records. Maintain complete backup for disputes and repayment requests. Escalate unclear or high-risk deductions with recommended next step.
Aging management and account reconciliation
Aging balance reviewed; deductions in new or unresolved status with owner and explanation; reconciling items documented; month-end support completed on time.
Maintain assigned deduction portfolio with clear status, owner, and next action. Support month-end close through timely updates on reserves, accruals, repayments, and aging balances. No aged item should sit without documented reason or follow-up action.
Root cause support and corrective action tracking
Recurring deduction themes identified; root causes documented; corrective actions tracked with responsible owner; reduction in repeat issues where action is within RNF control.
Identify patterns across OTIF claims, shortages, damages, routing fines, ASN/EDI charges, warehouse allowances, and logistics deductions. Share insights with the right internal partner and track corrective actions until resolved or formally closed.
Stakeholder follow-up and cross-functional communication
Timeliness and clarity of follow-up; stakeholder response tracking; issue summaries that explain impact, ask, and required decision.
Provide concise updates to Finance, Sales, Customer Service, Supply Chain, Logistics, Commercial teams, carriers, third-party logistics providers, warehouses, and external customers. Escalate blockers early with facts, options, and financial impact.
Reporting, dashboards, and decision support
Quality of reports and dashboards; data accuracy; trends summarized in plain language; recurring insights shared with manager and partners.
Maintain assigned reporting inputs accurately and support dashboards or trackers that show deduction volume, aging, recoveries, disputes, and risk themes. Convert data into simple commentary that helps prioritize action.
Controls, audit support, and process discipline
Adherence to standard process; backup completeness; audit-ready documentation; rework or correction rate; SOP usage and updates.
Follow standard deduction processes and controls. Keep documentation audit-ready. Flag process gaps, missing information, or control risks. Support customer audits, compliance reviews, tool transitions, and related finance projects when required.
Please note this role is an existing vacancy.
Salary Range
$70,000—$80,000 CAD
At Riverside, we are committed to transparency and fairness in our compensation and job posting practices. The range above reflects the target compensation for the position at the time of posting. Exact compensation will be determined based on experience, skill set, education, and training, as well as other organizational needs, while balancing internal equity.
What we expect:
What We Offer:
Wait! There's more!
How to Apply:
If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!
Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.
Disclaimer: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.
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