Client Success Manager at Peninsula Canada

Position Client Success Manager
Posted 29 May 2026
Expired 28 Jun 2026
Company Peninsula Canada
Location Toronto | CA
Job Type Full Time

Job Description:

Latest job information from Peninsula Canada for the position of Client Success Manager. If the Client Success Manager vacancy in Toronto matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Peninsula Canada for the position of Client Success Manager below matches your qualifications.

About Us

Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.

In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work® Certified, reflecting our commitment to our people, culture, and career development.

Job Purpose

As the Client Solutions Manager, you will be a pivotal leader responsible for the end-to-end client lifecycle. You will lead high-performing teams across Onboarding, Credit Operations, Retention and Client Solutions to deliver a "best-in-class" customer experience. Your mission is to foster a culture of First Call Resolution (FCR) while balancing operational efficiency with aggressive retention and revenue growth targets. This role requires a data-driven leader who can navigate complex customer workflows just as effectively as high-touch client relations. This is a new vacancy. This is an office-based role.

Key Responsibilities

  • Majority of the time will be spent coaching to improve client experience and KPI delivery.
  • Manage the daily performance and reporting of the Client Solutions, Onboarding, and Credit Operations teams to ensure seamless transitions from sale to active client status.
  • Champion a First Call Resolution (FCR) strategy across all touchpoints to minimize client effort and increase satisfaction.
  • Conduct regular individual coaching and team reviews to identify training needs, specifically focusing on Quality Assurance (QA), Customer Satisfaction (CSAT) and professional development.
  • Monitor real-time telephony metrics, including On-Queue adherence and AHT, to ensure service level agreements (SLAs) are consistently met.
  • Identify recurring trends in client cancellations or non-usage to develop proactive "save" strategies and service improvements.
  • Produce comprehensive dashboards for the SVP of Client Solutions and Senior Leadership, highlighting retention figures, revenue generation, collection information and operational health.
  • Perform root cause analysis on client interactions to ensure they are dealt with professionally, courteously, and in a timely manner.
  • Handle internal escalations from Clients by resolving complex client issue through customer experience.
  • Resolve outstanding negative experiences, including Social Media complaints.
  • Lead by example and take calls regularly to be up to speed with systems and client sentiment.

Education & Experience

  • 5 + years of Call Centre experience is required
  • 5 + years of direct people leadership is required

What You Bring

  • Significant experience working with senior leadership and cross-functional teams to improve operational metrics, customer satisfaction and Retention.
  • Proven ability to lead and mentor a diverse team of Client Experience Managers, Onboarding specialists, Retention and Credit Operations staff.
  • Strong analytical and data background with the ability to tell a “story” through data.
  • A "can-do" attitude with the ability to work in a high-growth, fast-paced environment.
  • Strong time management skills and the ability to present complex information in a clear and concise manner.
  • A highly collaborative and dynamic approach to problem-solving under pressure.
  • New innovative ideas to improve client retention and identify insights for future growth.

What You Get in Return

  • Competitive base salary of $95,000 - $105,000 DOE
  • 15 days of paid vacation
  • Extra day off for your birthday
  • Comprehensive benefits package
  • Ongoing training, development, and career progression

Ready to Take the Next Step?

If you’re ambitious, competitive, and ready to build a highly rewarding sales career with a global market leader, we want to hear from you.

Apply now and become part of Peninsula Canada’s exciting growth journey.

Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.

Job Info:

  • Company: Peninsula Canada
  • Position: Client Success Manager
  • Work Location: Toronto
  • Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Client Success Manager at the office Toronto above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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