Conversational AI Solutions Consultant at Superpanel

Job Description:

Latest job information from Superpanel for the position of Conversational AI Solutions Consultant. If the Conversational AI Solutions Consultant vacancy in Greater Toronto Area matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Superpanel for the position of Conversational AI Solutions Consultant below matches your qualifications.

Role Overview

We're looking for a high-agency owner to lead customer deployments and own the post-sales relationship end to end. You'll act as the trusted advisor who turns Superpanel's digital teammates into measurable business outcomes for law firms, insurance carriers, and financial services customers.This is a customer-facing, consultative role. You'll partner with executives and operational leaders on the customer side, and with product, engineering, and customer-facing teams internally, to drive adoption, retention, and expansion.

What You'll Do

1. Own the Customer Relationship

• Trusted Advisor: Serve as the primary point of contact across the customer lifecycle. Build relationships with executives, operational leaders, and frontline users.
• Discover and Define: Partner with stakeholders to understand their intake workflows, pain points, and success metrics. Translate ambiguous business challenges into clear deployment plans.
• Strategic Roadmap: Connect product capabilities to business objectives such as time to qualification, conversion rate, and agent productivity. Help customers shape their AI roadmap.

2. Drive Deployment and Adoption

• Rapid Time to Value:risks early, and remove bottlenecks to accelerate launch.
• Quality Control: Serve as the final checkpoint before launch. Validate edge cases and ensure the deployment meets the experience customers expect their end-clients to have.

3. Customer Success and Expansion

• Value Realization: Own a book of business. Ensure each customer hits the outcomes tied to their purchase: faster qualification, higher conversion, lower drop-off, more leverage for their team.
• Performance Optimization: Review conversation transcripts, performance metrics, and stakeholder feedback. Recommend updates to playbooks, knowledge sources, and conversation flows to lift resolution and adoption.
• Unblock the Customer: When critical issues arise, take ownership. Coordinate internally and drive resolution with urgency.
• Expansion and Renewal: Identify opportunities to broaden use cases. Build internal advocacy. Position renewals and expansion as outcomes of strong value delivery.

What You'll Bring

• 4+ years in customer success, solutions consulting, or post-sales consulting, preferably in SaaS, AI, or workflow automation.
• Enterprise account ownership. Proven track record managing enterprise or mid-market customers, driving measurable outcomes, and building executive relationships.
• Consultative mindset. Comfortable structuring ambiguous problems, influencing executives, and aligning business and operational teams.
• Technical aptitude. Comfortable navigating SaaS platforms, integrations, and system configuration. Able to learn Superpanel deeply enough to consult on it.
• Analytical thinker. Strong ability to read performance data and translate insights into recommendations.
• Communication. Moves fluidly between executive conversations and operational working sessions.
• Bias for action. Operates with urgency and ownership in fast-paced environments.

Bonus Points

• Experience deploying or supporting AI, chatbot, or conversational AI products in production
• Background in legal, insurance, or financial services intake operations
• Experience with conversation review or quality monitoring in a contact center context

Benefits & Perks

• Competitive, regionally aligned benefits package for employees in the United States and Canada
• Meaningful ownership through equity, with the opportunity to help shape a company at the forefront of AI and the future of work
• Remote work opportunity
• Generous paid time off and company holidays

Job Info:

• Company: Superpanel
• Position: Conversational AI Solutions Consultant
• Work Location: Greater Toronto Area
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Conversational AI Solutions Consultant at the office Greater Toronto Area above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.