Bilingual Customer Service Representative at Altis Recruitment

Job Description:

Latest job information from Altis Recruitment for the position of Bilingual Customer Service Representative. If the Bilingual Customer Service Representative vacancy in Ottawa matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Altis Recruitment for the position of Bilingual Customer Service Representative below matches your qualifications.

Job Title: Bilingual Customer Service Representative

Location: Ottawa, Ontario (4-6 weeks of training onsite, followed by remote work based on performance)

Security Requirement: Eligibility to obtain an enhanced Security Clearance (provided by the Government of Canada)

Pay rate: $22.00/hour

Schedule: Full-time, Monday–Friday with rotating monthly shifts

About the Opportunity

Our client is seeking a Bilingual Customer Service Representative who brings empathy, clarity, and confidence to clients. In this role, you will support clients, ensuring they feel informed, supported, and prepared at each stage of their services with this company.

You will join a collaborative Contact Centre environment that values accuracy, compassion, and service excellence.

What’s in it for You

You will join a workplace that values collaboration, balance, and a people-first approach. This role offers meaningful exposure to public sector processes and policies, along with the opportunity to build strong advisory and client service skills.

You will also be part of a supportive team culture where knowledge sharing and continuous improvement are celebrated.

Your Responsibilities

• In this role, you will provide support through email, phone, and live chat, offering clear guidance.
• You will lead 30 minute meetings by phone or video, tailoring your approach to various move types and ensuring transferees understand the steps ahead.
• You will review and process expenses, cash advances, and reimbursement claims with accuracy and policy alignment.
• You will document all interactions within file notes, maintaining consistency, compliance, and traceability.
• You will support Contact Centre operations by completing administrative tasks that contribute to smooth workflows and positive client experiences.

Skills and Qualifications

• 1+ years of customer service or administrative experience, ideally in a high volume or service driven environment.
• Strong communication skills in both French and English, written and spoken.
• High attention to detail and strong organizational skills, with the ability to manage multiple inquiries at once.
• Comfort working independently and within a team, using sound judgment to guide decisions.
• Experience navigating structured policies or programs is an asset.
• A proactive approach to improving processes and elevating client service.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

Job Info:

• Company: Altis Recruitment
• Position: Bilingual Customer Service Representative
• Work Location: Ottawa
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Bilingual Customer Service Representative at the office Ottawa above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.