Head of Customer Growth at Jobtailor

Job Description:

Latest job information from Jobtailor for the position of Head of Customer Growth. If the Head of Customer Growth vacancy in Grand Rapids matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Jobtailor for the position of Head of Customer Growth below matches your qualifications.

Responsibilities

• Own Customer Lifetime Value through retention, expansion, adoption, and customer advocacy.
• Drive Net Revenue Retention and customer health outcomes.
• Develop scalable customer success, renewal, and expansion playbooks.
• Recruit, develop, and lead a high-performing Customer Growth organization.
• Partner with Sales, Professional Services, Product, and Marketing to ensure measurable business outcomes.
• Create disciplined renewal, expansion, and account review processes.

Requirements

• 7+ years in Customer Success, Account Management, Revenue Growth, or related leadership roles.
• Experience managing and growing significant recurring revenue portfolios.
• Demonstrated success improving retention and Net Revenue Retention.
• Experience building teams, processes, and scalable operating models.
• Experience in B2B SaaS, ERP, distribution technology, or related markets.
• Highly analytical and data-driven.
• Ability to work in transformation environments.

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Job Info:

• Company: Jobtailor
• Position: Head of Customer Growth
• Work Location: Grand Rapids
• Country: CA

How to Submit an Application:

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