Call Centre Agent at Brinks

Job Description:

Latest job information from Brinks for the position of Call Centre Agent. If the Call Centre Agent vacancy in Toronto matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Brinks for the position of Call Centre Agent below matches your qualifications.

About the job
Job Description
About the Role
The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
Availability Requirements
This role requires flexibility to provide short-notice schedule coverage for employee absences, vacations, and other staffing needs. Candidates must be available to accommodate changes in scheduling as operational requirements arise.
Required Shift Availability

• 08:00 AM - 04:00 PM
• 03:00 PM - 11:00 PM
• 11:00 PM - 07:00 AM
• Availability for both weekday and weekend coverage is required

Key Responsibilities

• Respond to internal and external customer inquiries via phone and email
• Provide support related to Brink's products and services
• Troubleshoot technical issues impacting customers and crew members
• Collaborate with internal departments to ensure timely resolution of customer concerns
• Follow established processes to diagnose issues and identify appropriate solutions
• Generate and distribute operational reports throughout the day
• Support ad hoc projects and serve as a key contact for customer communications
• Deliver a professional, positive, and efficient customer experience

Required Qualifications
We're looking for candidates who have:

• A passion for delivering exceptional customer service
• Minimum 2 years of experience in:
  
  • Call Centre environments
  • Customer Service roles
  • Help Desk or Technical Support positions
• Strong problem-solving and troubleshooting skills
• Ability to remain calm and effective under pressure
• Ability to manage multiple priorities and quickly adapt between:
  
  • Technical support inquiries
  • Billing-related concerns
  • Phone and email communications
• Excellent verbal and written communication skills
• Strong computer and technology skills
• A positive, collaborative, team-first mindset
• A continuous improvement approach with a willingness to suggest process enhancements
  Nice to Have Qualifications:
• Experience working within the transportation/security industry

Qualifications

Job Info:

• Company: Brinks
• Position: Call Centre Agent
• Work Location: Toronto
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Call Centre Agent at the office Toronto above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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