Receptionist/Merchandise Sales Associate

Trev Deeley Motorcycles is currently recruiting for a Full-Time Receptionist/General Merchandise Salesperson to start immediately. At Trev Deeley Motorcycles, we carry a world class brand, and have been in business for 100+ years.

This is a contract position that runs until the end of December 2024 with potential for permanent Full Time.

What we offer you:
* A competitive salary plus selling incentive
* Free staff parking
* Generous staff discounts
* You get staff uniforms
* You get to be surrounded by and represent a world class brand
* You get to work along side a bunch of great staff

If you are a dedicated, motivated team player with a proven background in retail and are up for a challenge, we want to hear from you!

TO APPLY SEND RESUME TO: jglattATtrevdeeleyDOTcom

SUMMARY DESCRIPTION
Answer incoming calls, greet and serve all customers efficiently, professionally while promoting our “customers for life” philosophy. This is accomplished by being knowledgeable about all the products and services the dealership offers and maintaining an appealing retail environment.

Key Results Areas

• Customer Service and Retail Sales
• Maintenance of Merchandise Showroom
• Training/Events

MAJOR DUTIES AND RESPONSIBILTIES:

1) Customer Service and Retail Sales

• Ensure answering service is deactivated in morning and avtivated at closing.
• Answer incoming calls in a timely manner and direct them to the appropriate departments.
• Ensure retail sales area is ready to serve customers at the start of the day.
• Maintain customer coffee area so we are able to offer our customers a comfortable waiting area.
• Greet customers immediately in a courteous and friendly manner.
• Provide excellent customer service to walk-in and telephone customers.
• Handle telephone and over the counter transactions quickly and courteously.
• Stay informed of store promotions, sales, events and daily attendance.
• Monitor store emails and faxes and re-direct them to the appropriate departments.
• Assist customers with their selection of merchandise and read what their needs and wants are.
• Point out any sales, specials, or new merchandise to customers.
• Keep up to date on the features, functions and benefits of all merchandise.
• View H-DNet daily to stay current with any information released by Harley-Davidson Canada.
• Possess the ability to work with several customers at one time and maintain customer satisfaction.
• Handle customer complaints reasonably, showing empathy, a positive attitude and know when to pass customer on to manager.
• Ensure all customers in retail sales area have been helped and are finished their business before cashing out.
• Proceed with closing procedures and deliver cash tills to safe room.

2) Maintenance of Merchandise Showroom

• Maintain clean and current displays of merchandise in which to appeal to customers.
• Keep reception/cash counters neat and organized.
• Help tag and merchandise new product when required.
• Keep showroom fully stocked as some categories are not restocked on a daily basis.
• Participate in cycle counting of all merchandise.
• Note items you feel are needed or should be increased or decreased to the Merchandise Manager.

3) Training/Events

• Attend Departmental and Inter-Departmental meetings when required.
• Stay up to date on training to keep current with merchandising trends and product knowledge.
• Help with special events when needed.

COMMITMENTS

• Treat all co-workers, associates and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Present an upbeat, friendly, outgoing personality to staff and customers.
• Demonstrate genuine care and interest for growth towards the Merchandise Department.

QUALIFICATIONS AND JOB REQUIREMENTS:

• Multi-line telephone skills, excellent telephone manner as well as a friendly outgoing personality.
• Experience in retail sales.
• Experience with Point-of-Sale and computerized inventory systems.
• Knowledge of Harley-Davidson riding apparel and merchandise is an asset.
• Commitment to build on training and product knowledge.

Job Type: Full-time

Pay: From $17.40 per hour

Benefits:

• On-site parking
• Store discount

Day range:

• Holidays
• Monday to Friday
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift

Ability to commute/relocate:

• Vancouver, BC V5M 3Y7: reliably commute or plan to relocate before starting work (required)

Work Location: In person