Fare Inspector

JOB INFORMATION
Requisition ID: 9303
Number of Vacancies: Various
Department: Revenue Protection (20000029) - Fare Inspection (30000515)
Salary Information: $34.37 - $42.97
Pay Scale Group: TEFI
Union: CUPE 5089 Employment Type: Regular
Weekly Hours: 40 Off Days: Various Shift: Various
Posted On: July 5, 2024
Last Day to Apply: July 12, 2024
Reports to: Assistant Managers The Toronto Transit Commission (TTC) is North Americas third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTCs vision is to be a transit system that makes Toronto proud. The TTCs recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy." JOB INFORMATION We are currently seeking Fare Inspectors to work 80 hours bi-weekly with rotating shifts and various off days. KEY ACCOUNTABILITIES

• Maintaining the integrity of the fare system, and providing excellent customer service by enforcing TTC by-laws pertaining to fare inspections and other issues in a consistent, non-discriminatory manner
• Conducting inspections of passenger fares on proof-of-payment transit lines and subway stations.
• Ensuring consistent and non-discriminatory education and compliance with TTC By-law No.1 and applicable Municipal and Provincial Statutes, in accordance with the department’s code of conduct, code of ethics, core values and mission statement.
• Promoting and maintaining positive customer relations and communications with the public and TTC employees.
• Issues, in a professional and non-confrontational manner, appropriate verbal and written cautions and Provincial Offences Act Part I Offence Notices and Part III Summonses to individuals in violation of the aforementioned.
• Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Successful completion of Grade 12 or its recognized equivalent combined with several years of directly related experience in customer service/hospitality, healthcare or social services.
• Demonstrated ability to work effectively in a team environment.
• Sound judgement supported by well-developed analytical, problem-solving and decision-making skills.
• Excellent communication and interpersonal skills including tact and diplomacy when dealing with issues of a sensitive nature.
• Solid organizational, administrative and report-writing skills.
• Working knowledge of computers, applications and systems related to the work.
• Must be able to pass and maintain the established TTC Transit Fare Inspection Unit recruitment and training standards.
• Must be able to pass mandatory re-qualification training and tests and background investigation checks, as required.
• Comprehensive knowledge of the security or law enforcement field including sound knowledge of security investigation and loss prevention/control principles, techniques and equipment would be an asset.
• Strong working knowledge of applicable government legislation including, but not limited to, the Trespass to Property Act, Criminal Code, Controlled Drug and Substances Act, Provincial Offences Act, Ontario Human Rights Code, Liquor Licence Act, and Mental Health Act, and practical knowledge of court procedures would be an asset
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employee.

This position is designated Safety-Sensitive, Specified Management or Designated Executive under the TTC’s Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass a drug test as part of the certification process. The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially. The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. We thank all applicants for their interest but advise only those selected for an interview will be contacted.