Solution Centre - Back Up Member Service Rep
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Momentum Credit Union with the position of Solution Centre - Back Up Member Service Rep - Momentum Credit Union which was opened this.
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Call center 1 year preferred Answer all contacts respond knowledgably to all inquiries re-direct calls only if necessary Hamilton ON L9C 3A5 required ...
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Who we are:
We have deep roots in the Hamilton and Oakville regions because of industries that were developed to accommodate the migration of its residents. We have over 80 years of experience in the financial services sector and offer a broad variety of financial products and services to our members. We are descended from the industrial Credit Unions of the Hamilton Street Railway, Otis Elevator, and Ford Motor Company.
We take pride in our cooperative status. Every single one of our members is therefore an Owner. Our members choose our Board of Directors, and they also benefit from the credit union’s success through accessible and cost-effective goods and services, a top-notch banking environment, and potential dividends and rebates. Since we are a cooperative and wouldn’t exist without our members, we cherish their business and every relationship we establish and always put their interests first. Since our clients and our owners are the same, there is no tension between them. Our members are also our stockholders.
We are a small, close-knit group of people working out of two branches and our Solution Centre. Even though we are small, we consider this a benefit. It not only allows us to interact with each member individually, but it also ensures that we can make decisions locally. We are aware that each person has a different background and unique situation. We take the time to get to know our members since they are more than simply a credit score, and this allows us to offer the best options to help them achieve their financial goals. We are merely here to support our members as they create their own momentum each and every day.
What’s the role:
All inquiries coming into the Credit Union will be answered and handled by the Solution Center. The Solution Center Representative will have full knowledge of all Credit Union products and services and is responsible to provide a full range of services to members including responding to members’ inquiries, analyzing needs, and assisting members to utilize the product or service which best meets those needs; cross sell Credit Union products, process member requests, resolve account and lending problems. The Solution Center Representative will assess the needs of the member for new deposit, investment, and lending products; conduct loan interviews, assess the application, complete any paperwork required for all products and services including new memberships. This position is responsible for dealing with members as if they were in-branch and follows through each contact to a satisfactory result. There is a large component of sales in this position including outbound calling for renewals and business retention and promotional and campaign awareness.
This position requires flexibility to work any extended hours of the Solution Center and to occasionally cover as frontline MSR (Teller). As a frontline MSR (Teller), the employee will provide a full range of services to members including taking deposits in the form of cash and cheques, term deposits, registered accounts, withdrawal transactions in the form of cash, cheques, loan payments or delinquent loan payments, withdrawal or redemption of a term deposit, registered accounts, money orders, foreign currency, payroll deduction change or net payroll. To provide prompt and courteous service and to resolve statement issues as they pertain to any deposit taking transactions or withdrawal transactions in a timely manner regardless of in person, on the telephone or by email.
What’s in it for you:
At Momentum Credit Union you will work with a small knit team giving the opportunity to execute a variety of tasks or assignments.
Momentum Credit Union offers:
· a competitive salary range
· on site parking
· benefit package including:
o dental care,
o disability insurance,
o employee assistance program,
o vision care,
o extended heath care,
o life insurance,
o paid time off,
o tuition reimbursement
Job Type: Full-time
Salary: $46,832.76-$58,098.04 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Education:
- DCS / DEC (required)
Experience:
- Bank Teller: 1 year (preferred)
- Call center: 2 years (required)
- Customer service: 2 years (required)
Ability to Commute:
- Hamilton, ON L9C 3A5 (required)
Work Location: In person
Application deadline: 2024-03-07
Information :
- Company : Momentum Credit Union
- Position : Solution Centre - Back Up Member Service Rep
- Location : Hamilton, ON
- Country : CA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Solution Centre - Back Up Member Service Rep job info - Momentum Credit Union Hamilton, ON above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Solution Centre - Back Up Member Service Rep job info - Momentum Credit Union Hamilton, ON in 18-02-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 18-02-2024
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